Lions International

Global service organization supporting vision health

Member Service Center Representative 2

Customer SupportConfirmed live in the last 24 hours

Full-timeOak Brook, IL, USA

About the Job

Requirements

A high school diploma or equivalent is required.
At least 3 years of experience in a professional customer service or administrative support role.
Customer service skills and experience handling a high volume of work while meeting deadlines.
Strong technical aptitude and comfort using various systems and tools.
Experience with Salesforce, Zendesk, Aptify, or similar technology.
Intermediate skills with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong written and verbal interpersonal and communication skills, including listening and resolving problems professionally.
Ability to exercise independent judgment.
Strong problem-solving skills.
Organizational skills and ability to multitask and adapt in a dynamic, evolving environment.
Strong attention to detail.
Ability to work independently and as part of a team.

Responsibilities

Respond to member issues via email, phone, and written correspondence in a positive and friendly manner.
Answer incoming phone calls, email, chat, or SMS inquiries from the public seeking support from local Lions.
Ensure inquiries receive courteous, timely, effective support, and accurately record interaction, issue, and resolution details.
Diagnose, troubleshoot, research, and recommend appropriate actions concerning software use, club or district administration, or club-supply orders.
Explain step-by-step technical troubleshooting solutions for Lions International IT products.
Respond to issues involving Lions-facing websites, including Salesforce, Lions Portal, Real Time Reports, Find a Club, e-clubhouse, Lionsclubs.org, and the ecommerce site, and provide appropriate resources.
Use Business Intelligence for publication and award inventory management and assist with publication and award fulfillment requests.
Oversee new club applications to ensure all required materials and fees are received.
Coordinate new club, club branch, and Leo club charter processes from application submission through final approval.
Serve as the initial contact for new club applications, provide customer service to stakeholders, and coach members through the process when assistance is needed.
Communicate with internal divisions about application issues or questions and find solutions for applications requiring additional research.
Act as point person for special charter requests, including duplicate, name-change, and merger requests; club sponsor requests; and charter materials, and provide materials to other Lions offices as needed.
Oversee the Leo to Lion certification process and ensure members meet eligibility criteria.
Perform other responsibilities as assigned.

Desired Qualifications

A college degree is ideal.
Bilingual ability is a plus.

We’re in the business of Good.
Lions International is the largest service club organization in the world. Our 1.4 million members are
serving locally and globally to help take on some of the biggest challenges facing humanity.

Every Lion and club are supported by our international association. More than 300 Lions
International staff members are constantly working on tools and technology to enhance Lions’
service. When caring people join together, roll up their sleeves and take action to make their
community better, it’s an incredible feeling for everyone involved.

Here's how you can help -- we are currently looking for a Member Service Center Representative II to join our team, rise to the challenge of empowering service, and fill a vital role in our Member Ops & Support Division. As a Representative II, you'll provide support to all Lions Club Officers and club members by responding to support requests (phone, email, written correspondence) in a timely and customer-centric manner. You'll also serve as second point of contact if Level 1 representatives are unable to resolve an issue.

What You’ll Do:

Respond to member issues with a positive, friendly attitude via all member communication channels including email, phone and written correspondence.
Answer incoming phone calls, email, chat, or SMS inquiries from the public who request support from local Lions.
Ensure all inquiries receive courteous, timely, and effective support. Accurately records details of member interactions, issues, and resolutions.
Diagnose, troubleshoot, research and make recommendations regarding the appropriate course of action as it pertains to using software, administering a club or district or placing an order for club supplies. Explain step by step technical troubleshooting solutions related to all Lions International’s IT products.
Respond to member issues pertaining to Lions-facing websites including Salesforce, Lions Portal, Real time Reports, Find a Club, e-clubhouse, Lionsclubs.org or Ecommerce site. Provide appropriate resources as needed.
Utilize Business Intelligence (BI) for all publication and award inventory management and assist with any publication and award fulfillment requests.
Oversee all new club applications to ensure all required materials and fees are received. Coordinate all aspects of the new club, club branch, and Leo club charter processes, from submission of the application through the final approval process:

a. Serve as initial point of contact for new club applications providing customer service to stakeholders and help coach members through the process should assistance be required.

b. Communicate with internal divisions on issues/questions that arise during the application process and work to find solutions to applications that require additional research.

Act as point person for special charter requests (including duplicate, name changes, and merger charter requests), club sponsor requests, charter materials and provide materials to other Lions offices as needed.
Oversee Leo to Lion certification process, ensuring that members meet eligibility criteria.
Performs other responsibilities as assigned.

We’re Looking for Someone With:

College degree ideal, high school diploma or equivalent required
Minimum 3 years of experience in a professional customer service or administrative support role.
Customer service skills, experience with a high volume of work and ability to meet deadlines.
Strong technical aptitude; comfortable utilizing various systems and tools
Experience working with Salesforce, Zendesk, Aptify or other similar technology.
Intermediate level of skill with applications such as Microsoft Word, Excel, PowerPoint and Outlook
Strong interpersonal and communications skills (written & verbal), including the ability to listen and resolve problems in a professional manner.
Ability to exercise independent judgment.
Strong problem-solving skills
Organizational skills and the ability to multi-task and adapt in a dynamic and evolving environment.
Strong attention to detail
Able to work independently as well as within a team.
Bilingual a plus

Compensation: Non-exempt: $25-26 hourly.

Why You’ll Love Working Here:

Lions International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as:

Three weeks paid time off
Flexible and hybrid work schedules (2-3 days per week in office).
Comprehensive medical, dental, vision, and life insurance plans
Flex spending accounts for medical and dependent care
401K with employer match
Reimbursable training
Casual dress

We are committed to fostering an environment where all individuals –regardless of background,
identity, or lived experience – feel welcomed, respected and empowered to serve. Our strength
comes from the diversity of our members and staff, and the inclusive spirit that unites us in service.

Please note: Applicants must be authorized to work for any employer in the U.S. We are unable to
sponsor or take over sponsorship of an employment visa at this time.

About the Company

Lions International

Global service organization supporting vision health

Lions International coordinates a global network of volunteers who carry out community service projects. It supports vision care and health screenings, funds eye hospitals, and provides scholarships, youth programs, disaster relief, and community improvements like parks. Local Lions clubs organize service activities and fundraisers; international coordination helps share resources, training, and partnerships. The goal is to improve sight, health, youth development, and disaster response in communities around the world.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Oak Brook, IL
Founded: 1917

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