Full-Time

New Store: Assistant Store Manager

Confirmed live in the last 24 hours

Mejuri

Mejuri

501-1,000 employees

Handcrafted fine jewelry for everyday wear

Consumer Goods

Junior, Mid

Boston, MA, USA + 1 more

More locations: Newton, MA, USA

Onsite position in Chestnut Hill and Boston.

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Sales
Customer Service
Requirements
  • Experience as a leader in retail, sales or customer service
  • Understanding of local market challenges and requirements relevant to new store openings
  • A desire to deliver exceptional customer service
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication skills
  • Data-driven decision making
  • Tactical thinking
  • You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need
  • The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration
Responsibilities
  • Support the development of store business strategies, as defined by the Store and District Manager
  • Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
  • Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
  • Review weekly and monthly sales and product performance data taking action to improve sales performance
  • Establish and implement changes to improve product performance where possible
  • Improve sales performance of the team through feedback, coaching and training
  • Review space productivity data and take action to maximize productivity and sales performance
  • Gather insights from customers, communicating them to HQ
  • Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
  • Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting
  • Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story
  • Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge
  • Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers
  • Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed
  • Promptly respond to and escalate any customer complaints
  • Assist the Store Manager in coaching and developing a service-minded and high performing team
  • Assist in the hiring process for key team members in your store
  • Build and promote strong collaborative relationships in your market and HQ
  • Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
  • Foster a performance culture of ownership, continuous improvement and goal achievement
  • Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
  • Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
  • Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
  • Embed the Mejuri values into the team’s daily activities
  • Continuously network and build a candidate pipeline for current and future openings
  • Monitor team compliance with Mejuri policies and procedures
  • Supporting maintenance of visual and operational standards with the leadership team
  • Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
  • Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate
  • Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor
  • Manage team to prepare for and conduct stock-takes in a timely and effective manner
  • Report any issues within the store to the Head Office including maintenance, cleaning and safety issues
  • Manage security of store, products and team, raising any issues with Head Office
Desired Qualifications
  • Bonus: you’ve worked at a start-up or fast growing company

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, releasing new jewelry editions weekly to keep the collection fresh. Operating as a direct-to-consumer brand, Mejuri sells its products through its website, allowing for better control over customer experience and pricing. The company enhances customer satisfaction with free shipping and returns, aiming to be the go-to brand for stylish and accessible fine jewelry.

Company Stage

Series B

Total Funding

$28.2M

Headquarters

Toronto, Canada

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Sustainable sourcing aligns with consumer demand for ethical products, boosting brand appeal.
  • Collaborations with celebrities like Renée Rapp enhance brand visibility and attract new customers.
  • The direct-to-consumer model reduces costs and maintains control over customer experience.

What critics are saying

  • Patent lawsuit over virtual showroom tech could lead to costly legal battles.
  • Retail partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.
  • Inconsistent supply of recycled materials could challenge the collaboration with Regeneration.

What makes Mejuri unique

  • Mejuri offers fine jewelry at accessible prices by eliminating traditional retail markups.
  • The company uses regenerated gold and lab-grown diamonds, appealing to eco-conscious consumers.
  • Mejuri's direct-to-consumer model allows for weekly new editions, keeping collections fresh.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events