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Richpanel

Ecommerce customer-service platform with automation

Executive Assistant

Executive Support +1Confirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, India

About the Job

Requirements

  • Requires 2–5 years of experience in administration, operations, or executive assistant roles.
  • Requires strong organization and coordination skills.
  • Requires good written and spoken English.
  • Requires comfort using Google Calendar, Google Sheets, and simple tracking tools.
  • Must work full-time from the office in Bangalore.
  • Must be comfortable enforcing office rules when needed.

Responsibilities

  • Oversee the office boy and vendors to keep the workspace clean, stocked, and functional.
  • Track attendance and punctuality, and ensure people follow basic office rules fairly and consistently.
  • Manage the CEO’s calendar, schedule meetings, coordinate follow-ups, and keep priorities organized.
  • Book flights, hotels, and local transport for business trips.
  • Plan and coordinate company offsites and internal events end-to-end.
  • Manage relationships with cleaning, maintenance, catering, and other service vendors; ensure timely delivery and payments.
  • Maintain a professional and friendly office atmosphere and drive initiatives that make workdays easier and more enjoyable.
  • Keep the office clean, stocked, and well-run without reminders.
  • Ensure travel and offsite plans are accurate, smooth, and on time.
  • Keep the CEO’s calendar running without conflicts.
  • Ensure office norms are followed respectfully.
  • Ensure vendors deliver consistently without escalation.

About the Company

Richpanel

Ecommerce customer-service platform with automation

Richpanel provides a customer service platform for ecommerce teams. It centralizes support work with a ticketing system, live chat and messaging, a self-service portal, and an agent console to handle conversations. The product automates routine tasks and routes inquiries across channels while keeping interactions personal through context from integrated data sources. It connects with various data sources to show customer lifecycles and revenue analytics, helping teams understand which customers generate value and where to intervene. Richpanel competes by focusing on ecommerce-specific needs, offering inline automation and a unified view of customer data, rather than generic helpdesk tools. Its pricing is subscription-based with tiers that add more features and support. The goal is to help online retailers scale customer support as they grow, improving response times, customer satisfaction, and revenue insight.

Company size
11-50
Company stage
Seed
Total funding
$2.7M
Headquarters
San Jose, CA
Founded
2018

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