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VillageMD

Delivers local primary care via platform

Patient Service Representative

Clinical Support & Patient AdministrationPosted on Nov 5
Full-timeYonkers, NY, USA$18.13 - $22.02 /hr

About the Job

Requirements

  • A high school diploma or GED is required.
  • The ability to communicate in English, both orally and in writing, is required.
  • Basic proficiency in computer use is required.
  • Must have excellent customer service skills.
  • Must be able to organize and perform multiple tasks in a timely manner.
  • Must be able to perform the stated physical job requirements, including pushing and pulling, lifting, mobility, hand and finger dexterity, balance, and endurance.
  • Must be able to work amid the stated environmental risks, including chemicals, chemotherapy and fumes, loud noises, vibration, extreme temperatures, confined spaces, allergens, magnetic fields, radiation, sharps, latex, and combative patients or visitors.
  • The role may involve exposure to infectious hazards, blood, body fluids, non-intact skin, tissue specimens, and patient specimens, including unplanned or unexpected exposure.

Responsibilities

  • Greet visitors, patients, and families professionally and direct them appropriately.
  • Maintain efficient patient flow through registration and provide customer service to patients and families.
  • Answer telephone calls promptly, direct calls appropriately, take accurate messages, and deliver them to the appropriate individuals using appropriate etiquette.
  • Inform patients of delays in physician schedules and assist with their comfort while delayed.
  • Post self-pay charges, collect payments, provide receipts, reconcile daily payments, and reconcile billing slips to the daily schedule.
  • Open and close batches, reconcile collections, prepare deposits, and document corrections accurately.
  • Scan insurance cards, process insurance verifications using the online system, and update patient accounts, demographics, insurance information, HIPAA forms, and financial waivers.
  • Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
  • Schedule and enter orders for diagnostic tests and procedures according to required workflows.
  • Work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
  • Complete referrals according to departmental guidelines and enter them into the appropriate system.
  • Communicate problems, concerns, or issues to the Office Supervisor or Manager promptly and appropriately.
  • Perform clerical duties such as faxing, photocopying, scanning, filing, and mailings.
  • Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
  • Follow downtime procedures.
  • Perform other duties as required.

Desired Qualifications

  • An associate degree is preferred.
  • Previous Patient Service Representative experience is preferred.
  • Knowledge of medical office procedures and terminology is preferred.
  • Previous experience with standard office technology in a Windows-based environment is preferred.
  • Experience with an electronic health record, practice management system, and departmental or ancillary systems is preferred.

About the Company

VillageMD

Delivers local primary care via platform

Preparing a concise company summary for VillageMD.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$491M
Headquarters
Chicago, IL
Founded
2013

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