Customer Success Manager

The Customer Success Manager role at Prive is an opportunity to be one of the early customer-facing roles at a super fast growing startup. You will interface directly with our customers to make sure they are making the most out of the Prive platform, helping them strategically grow their subscriptions business. Being customer-first is a core principle at Prive, thus as a CSM you will meaningfully contribute to shaping  how we build relationships with our customers. This role is a unique opportunity to report directly with our leadership team.

As a Customer Success Manager, success will require deep empathy, strong communication skills, organization, and an owner’s mindset. You will lay a pivotal role in driving engagement and retention, championing our customers, and communicating the power of Prive. 

Not only will you help our customers succeed, but you will also have a front row seat to what it takes to run and scale an early stage startup. We are strong believers in reinventing the status quo and are on a mission to change how we buy and sell online. We are looking for teammates that share that passion. 

What you will do:

• Educate accounts on the value and power of Prive

• Drive engagement, retention, and growth of our customers

• Document customer needs and communicate with product and engineering teams 

• Keep customers updated on new features and help them make the most out of the platform 

• Proactively check in with customers and anticipate their challenges 

• Inbound support resolution 

• Built long-term relationships with customers 

Who we are looking for:

• Relationship-builder- As a customer-facing representative of Prive, being able to listen to our customers and help them beyond their surface level needs is critical. In doing so, we want to build long-term relationships with each and everyone of our customers. We want people who love to connect with others. 

• Strong writing skills- We need team members who can clearly articulate problems and solutions in their writing, solving customer problems in easy-to-understand language. 

• Technical chops-  You will be helping our customers make the most of a technical product, thus being able to deeply understand what our platform can and cannot do, and where it can flex to unique use cases, is critical. 

• Organization & attention to detail-  We want to always be proactive with anticipating the needs of our customers. Taking close attention to their needs, wants, and business objectives, is necessary to make sure every interaction is personalized and productive. Managing 40+ relationships at a time requires diligent organization. 

• Empathy - You are able to deeply understand our customers and are energized to problem-solve on their behalf. 

What you’ll get:

• Highly competitive compensation plan & life-changing equity

• Comprehensive health coverage: Medical, dental and vision

• Flexible PTO

• In-person team events 

• Ability to work from HQ in SF, or remotely