Business Advisory Associate

Skill required: Insurance Services - Insurance Claims
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Assist users with portal access, navigation, and benefit enrollment. • Resolve eligibility, coverage, and general benefits-related issues. • Document interactions accurately and maintain service records. • Meet established SLA, quality, and customer satisfaction targets. • Escalate complex issues to appropriate teams and follow through to resolution. • The Team serves as the primary point of contact for employees and members seeking assistance with benefits-related inquiries. The team provides support to clients and help them navigate the MyBen Portal, resolve enrollment and eligibility issues, answer benefits-related questions, and ensure a seamless customer experience while meeting service, quality, and compliance standards. • Strong verbal and written communication skills • Ability to navigate multiple systems and web-based applications • Problem-solving and analytical thinking • Knowledge of employee benefits, enrollment, and eligibility processes (preferred) • Attention to detail and accuracy in documentation • Strong organizational and time-management skills
What are we looking for? • We are looking for customer-focused and detail-oriented professionals who are passionate about delivering an exceptional support experience. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to effectively manage employee benefits inquiries received through various communication channels
Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. • Your expected interactions are within your own team and direct supervisor. • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. • The decisions that you make would impact your own work. • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. • Please note that this role may require you to work in rotational shiftsAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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