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Full-Time

Director of Wealth Client Experience and Integrated Relationship Management

Irm

Confirmed live in the last 24 hours

Truist

Truist

501-1,000 employees

Platform for Registered Investment Advisors' operations

Fintech
Financial Services

Senior

Charlotte, NC, USA + 1 more

More locations: Atlanta, GA, USA

Category
Asset Management
Commercial Banking
Financial Planning and Analysis (FP&A)
Finance & Banking
Required Skills
Market Research
Sales
Communications
Management
Mergers & Acquisitions (M&A)
Marketing
Requirements
  • Bachelor's degree in Business, Accounting, Finance or Banking, or equivalent education and related experience
  • General Securities Representative (Series 7 or equivalent) and Principal Manager (Series 24 or equivalent)
  • Ten years of financial services industry experience with progressively more responsibility
  • Seven years of experience in a formal leadership or management role
  • Advanced understanding of a broad range of financial planning and investment concepts, and an advanced working knowledge of retail banking
  • Excellent analytical, problem-solving, organizational and communication skills
  • Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, collaboration and judgment
  • Ability to prioritize tasks and work well under pressure
  • Ability to keep abreast of, understand and communicate changing regulatory rules and procedures
  • Ability to effectively present information to top management, public groups and/or boards of directors
  • Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Responsibilities
  • Implement strategies for Client Segmentation to include differentiated coverage models, client solutions, and the go-to-market approach for each segment; collaborate with data, technology and infrastructure teams to operationalize the client segmentation strategy throughout financial reporting, incentives and core systems
  • Negotiate and partner with cross-functional teams to develop products, services, pricing and experiences for Truist Wealth client segments (Signature, Reserve, GenSpring) and Specialty wealth programs (Medical, Legal, International Wealth, Sports & Entertainment, Foundations & Endowments)
  • Lead a team to create and deploy the Advisor Marketing Toolkit for Truist Wealth. This includes digital solutions supporting social media, client-facing pitchbooks program and content, email marketing tools and advisor websites. Work with sales leaders to promote advisor toolset to client prospecting and brand awareness
  • Partner with Retail and Small Business Banking (with an emphasis on Premier Banking) along with other Wholesale Banking Businesses (with emphasis on Commercial Community Bank and Corporate & Investment Banking) to align client segment value propositions and experiences
  • Partner with enterprise functions including Truist Digital, Payments and operation groups to build compelling client journeys and digital experiences, enabling client acquisition and the deepening of the client relationships
  • Lead and design client feedback programs to track and drive client loyalty. Leverage voice of the client and client advocacy programs to drive experience standards throughout Truist Wealth
  • Partner with market research teams on competitive intelligence / research measuring the efficacy of planning, service, accessibility of platforms and the client experience; partner with sales and marketing to promote competitive advantage while addressing uncovered gaps
  • Develop client and teammate communications in a consistent tone and voice, disseminating knowledge to advisors and teammates across Truist Wealth and externally to clients
  • Prioritize and lead client-related process and policy changes, ensuring regulatory compliance and prudent management of risk (ex., UDAAP, Fair Banking, Non-Branch Office, etc.)
  • Recruit, develop and retain a diverse workforce

Truist offers a platform for Registered Investment Advisors (RIAs) to improve their operations and client services. The platform includes tools like live chat support, commission-free trading, and an automated rebalancer, allowing RIAs to manage their businesses more efficiently and serve more clients at a lower cost. Unlike competitors, Truist provides these services for free, monetizing through a custodian service that helps RIAs reduce overhead costs. The goal is to empower RIAs to grow their businesses and enhance client experiences.

Company Stage

Series E

Total Funding

$437.2M

Headquarters

Culver City, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

5%

1 year growth

19%

2 year growth

46%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $169M Series E funding round indicates strong investor confidence and provides substantial capital for further innovation and expansion.
  • Collaborations with leading providers like Orion Advisor Solutions and Kwanti enhance Altruist's platform capabilities, making it more attractive to RIAs.
  • Acquiring Shareholders Service Group expands Altruist's service offerings and client base, positioning it to compete with industry giants like Schwab and Fidelity.

What critics are saying

  • The competitive landscape in the RIA market includes established players like Schwab and Fidelity, which could challenge Altruist's growth and market penetration.
  • Rapid expansion and multiple integrations may lead to operational complexities and potential service disruptions.

What makes Truist unique

  • Altruist offers a simplified tech stack specifically designed for RIAs, unlike broader financial platforms that cater to multiple financial service providers.
  • Their commission-free fractional share trading and automated rebalancer features provide cost-effective solutions that are not commonly bundled together in competing platforms.
  • The vertically-integrated custodian service allows Altruist to streamline operations and reduce overhead costs for RIAs, setting it apart from traditional custodial services.