Patient Access Senior Associate

Department/Unit:

Admitting Operations

Work Shift:

Evening (United States of America)

Salary Range:

$49,763.00 - $69,668.00In addition to command of the ED Access Specialists I and II, the Emergency Department Senior Associate is responsible for 'on the floor' oversight of patient throughput and ensures responsibilities of the Access in the Emergency Department are completed. Also escalates staffing concerns, issues to Supervisor or Manager as deemed appropriate.

The position includes but is not limited to rotating positions as needed ~ being trained and expected to rotate assignments in multiple disciplines within the Emergency Departments, and onboarding/precepting all new hires or colleagues needing additional at-the-elbow support in a pressure cooker environment. The disciplines include:

• Triage of walk-in patients – encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility
The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification.
• ED Zone Support – includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider
• Bedside Registration – Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient's bedside
• EMS Desk – shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture. The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification, EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure.
Essential Duties and Responsibilities

• Ensures patient throughput and Access’ responsibilities are achieved with the highest efficiency and accuracy.
• First point of contact for Access Specialist I and II, for operational questions and will manage less complex issues in the moment.
• Ability to train job specific responsibilities post successful completion of The Academy. This includes all respective disciplines within the Emergency Department and providing constructive feedback to the new hire or colleague based on performance per the Training Manual.
• Responsible for the accurate patient identification in a highly stressful situation; this responsibility is a Patient Safety measure.
• Bedside registration including the need to work from a WOW; collecting patient demographic information; insurance information and obtain signatures for regulatory forms via Document Management/electronic signature; the collection includes Medicare patients collecting the regulatory mandate of the MSPQ information
• Responsible for identifying and verifying insurance at bedside; obtaining additional information if No Fault or Worker’s Compensation for MVA patients and employees hurt at work.
• Ability to review, assess and assign the appropriate health insurance plan and collect copayment, if applicable at bedside.
• Ability to interact effectively with external agency personnel: EMS Agencies, Law Enforcement Agencies and Correction Facilities.
• Capture of patient’s pharmacy in support of expediate discharge by nurse and physician
• Answering multi-line telephone and managing all calls in calm, courteous, respectful manner
• Capture brief information via Ambulance Radio including patient description, age, chief complaint and Vital Signs
• Managing the ED Patient Tracker and completing the Access Specialists tasks as identified
• Laboratory specimen verification and assurance of timely send to laboratory
• Responsible to manage daily workflow during scheduled and unscheduled SYSTEM downtimes – following downtime procedures. Responsible for downtime flow in the ED during system downtimes.
• Ensure EMTALA Regulations are maintained.

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• 3-5 years’ experience, registration or clinic access position; Emergency Department setting - preferred - required
• Ability to keep composure in a high-stress environment
• Ability to train peers and new hires
• Ability to provide operational guidance to ensure patient volume is managed successfully
• Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of high intensity situations
• Demonstrated ability to train the adult learner – on the job – post successful completion of The Academy.
• Ability to react to changing patient volume and adjust operational staffing as needed.
• Ability to assess adult learner progress following the formal Training Manual; providing constructive feedback
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Ability to manage contained blood, urine and other bodily fluids
• Ability to handle a multi-line telephone system; paging required
• Ability to push 35- 50 lb WOW (Workstation on Wheels)
• Must be able to stand for long periods of time (Sneakers are permitted)
• CHAA - Certified Healthcare Access Associate Acquired within 2 years of hire - required
• Completion of Learning Partner module - required

Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands

• Standing - Constantly
• Walking - Constantly
• Sitting - Constantly
• Pushing - Constantly
• Pulling - Constantly
• Feeling - Frequently
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Noise - Frequently
• Hazards - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.