Full-Time

Senior Developer Relations Engineer

Posted on 7/25/2024

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Compensation Overview

CA$116k - CA$143.3kAnnually

Mid, Senior

Vancouver, BC, Canada

Category
Developer Relations
Required Skills
Python
JavaScript
Requirements
  • Ideally at least 3 years professional experience in a similar role
  • Basic skills with at least one modern programming language (bonus for Python or JS)
  • Collaborative & team player but also able to work independently & autonomously
  • Excellent technical communication skills
  • Experience with APIs, SDKs & integrations
  • Strong technical writing skills
  • Technical support experience
Responsibilities
  • Support Dialpad customers & business partners in developing bespoke solutions using the Dialpad platform.
  • Establish efficient communication channels with core partners & developers.
  • Provide technical solutions including code samples, architecture diagrams & step-by-step guidelines solving for unique customer requirements.
  • Troubleshoot & resolve problems for new & existing stakeholders.
  • Write compelling & simple to understand technical documentation & guides / tutorials.
  • Manage onboarding & quality control of new ISVs & developers.
  • Assist internal Dialpad stakeholders with developer platform usage.
  • Broadcast periodic updates & improvements to platform developers.
  • Effectively organize & track key partner initiatives.
  • Resolve & respond to customer reported defects related to platform usage.
  • Act as a point of contact for key partners, attending meetings & calls as required.

Dialpad provides an AI-powered platform that enhances customer engagement, sales, and team collaboration through features like real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scores. The platform allows businesses to analyze conversations and improve interactions with customers. Dialpad stands out from competitors with its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team. The company's goal is to use AI to improve customer service and sales processes for a wide range of clients.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

9%

1 year growth

15%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's market credibility.
  • The launch of Dialpad Support showcases its commitment to improving customer service efficiency.

What critics are saying

  • Emerging AI-driven platforms may challenge Dialpad's market position with competitive features.
  • Integration challenges from the Surfboard acquisition could disrupt operations.
  • Rapid AI advancements may outpace Dialpad's innovation, risking product obsolescence.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing communication efficiency.
  • The platform integrates voice, video, and messaging in a single, secure solution.
  • Dialpad's continuous innovation outpaces many competitors in AI-driven communication.

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