Full-Time

Senior Developer Relations Engineer

Updated on 12/6/2024

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Enterprise Software
AI & Machine Learning

Compensation Overview

CA$116k - CA$143.3kAnnually

Mid, Senior

Vancouver, BC, Canada

Category
Developer Relations
Required Skills
Python
JavaScript
Requirements
  • Ideally at least 3 years professional experience in a similar role
  • Basic skills with at least one modern programming language (bonus for Python or JS)
  • Collaborative & team player but also able to work independently & autonomously
  • Excellent technical communication skills
  • Experience with APIs, SDKs & integrations
  • Strong technical writing skills
  • Technical support experience
Responsibilities
  • Support Dialpad customers & business partners in developing bespoke solutions using the Dialpad platform.
  • Establish efficient communication channels with core partners & developers.
  • Provide technical solutions including code samples, architecture diagrams & step-by-step guidelines solving for unique customer requirements.
  • Troubleshoot & resolve problems for new & existing stakeholders.
  • Write compelling & simple to understand technical documentation & guides / tutorials.
  • Manage onboarding & quality control of new ISVs & developers.
  • Assist internal Dialpad stakeholders with developer platform usage.
  • Broadcast periodic updates & improvements to platform developers.
  • Effectively organize & track key partner initiatives.
  • Resolve & respond to customer reported defects related to platform usage.
  • Act as a point of contact for key partners, attending meetings & calls as required.

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction scores. This allows businesses to improve their interactions with customers by understanding and responding to their needs more effectively. Dialpad serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model for its services. What sets Dialpad apart from its competitors is its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs for young entrepreneurs. The company has received recognition from G2 in various categories, highlighting its leadership in areas like Unified Communications and Contact Center services.

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

9%

1 year growth

15%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's acquisition of Surfboard enhances its workforce management capabilities.
  • Recognition as Google Cloud Technology Partner of the Year boosts its cloud technology leverage.
  • The VoIP market growth aligns with Dialpad's cloud-based communication solutions.

What critics are saying

  • Intense competition from major players like Microsoft and Cisco could impact market share.
  • Integration challenges from the Surfboard acquisition may disrupt operations.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration.
  • Dialpad's continuous innovation and fast feature releases set it apart from competitors.

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