Critical thinking skills and the ability to work autonomously and use time and resources efficiently.
Verbal and non-verbal communication skills, including the ability to communicate compassionately and non-aggressively under pressure.
Interpersonal, organizational, and time-management skills.
Accountability, integrity, and responsibility.
Flexibility to meet department scheduling demands.
Ability to work unsupervised and take initiative, while working independently or as part of a team to complete responsibilities and meet deadlines accurately.
Good judgment and adaptability to ongoing changes.
Ability to remain current with organizational policies, procedures, and systems.
Demonstrated competency in position responsibilities and requirements within 90 days, as evaluated by the supervisor.
Computer literacy.
Required TABC and food-handling licenses, and meeting the state minimum age to serve alcohol.
Previous proven work experience as a Pro-Shop Assistant.
Ability to read, write, and speak English.
Ability to perform the physical demands of the role, including standing and walking for extended periods; maneuvering safely; hand-eye coordination; pushing, pulling, climbing, bending, and stooping; using arm, leg, and back muscles for extended periods; and occasionally lifting and carrying items over 50 pounds.
Corrected vision and hearing within normal range.
Responsibilities
Welcome customers and provide customer service, golf knowledge, merchandise, snacks, and drinks to members and guests.
Set tee times for members and check members and guests into the system, providing them with a starter ticket.
Verify and handle cart rentals, track renter information, and ensure liability waivers are signed.
Verify customer identification and age requirements for alcohol purchases and golf cart rentals.
Restock the refrigerator, merchandise, and snacks.
Handle cash, credit-card, debit-card, and membership-account transactions; ensure charges are accurate, return correct change, and balance the cash register.
Build rapport with regular customers to create a positive atmosphere.
Maintain golf etiquette knowledge and competency in all areas of golf.
Know golf, merchandise, and beverage items in the point-of-sale system; recommend merchandise and tournaments, and encourage simulator rentals.
Maintain clean and organized work areas and surrounding areas throughout the day.
Offer daily specials and upsell merchandise, events, and food and beverage alternatives.
Encourage inquiries about private lessons, MGA/LGA, GHIN, and tournaments.
Operate simulator machines and assist members and guests as needed.
Operate the range-ball dispenser, distribute tokens and buckets, and properly charge social members and guests for range buckets.
Manage overall Pro-Shop operations.
Maintain a pleasant and helpful demeanor toward customers, visitors, and staff.
Comply with federal, state, and local regulations, departmental processes and procedures, and club policies and customer-service standards.
Maintain effective relationships and communication with other departments.
Provide leadership and direction to coworkers and other staff members.
Communicate appropriately with members, guests, and coworkers, and greet members and guests warmly.
Help maintain a safe, clean, and organized environment.
Complete daily responsibilities, including cleaning, stocking, and organizing, upon arrival and before departure.
Promote a positive work environment through effective communication and help with other tasks when asked.
Wear the designated Crossing Creeks shirt while on duty and maintain personal hygiene and professionalism in accordance with company policies.
Communicate needs through the proper chain of command and contribute to the club's mission and goals.
Do not recreate, consume alcohol, or smoke or vape while on duty; smoke or vape only in the designated area while clocked out on an approved break.
Avoid excessive attention to personal electronic devices in view of members and guests; do not loiter or allow non-members or unregistered guests to loiter with staff.
Perform other duties as assigned.
Work indoors and outdoors, including in inclement weather and conditions involving wetness or humidity, fumes, odors, dust, mists, gases, poor ventilation, extreme cold or heat, and loud noise; work may require narrow aisles or passageways.
Pro-Shop Assistant
Department: Pro-Shop
Reports To: Pro-Shop Lead
Classification: Non-Exempt
Position Goals
This job description for the Pro-Shop Assistant at Crossing Creeks Country Club provides criteria for the evaluation of the Pro-Shop Assistant position. The Pro-Shop Assistant at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, setting tee times, checking members and guests into the tee sheet. The Pro-Shop Assistant will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.
Duties & Responsibilities
Under the direction of the Pro-Shop Manager, the Pro-Shop Assistant at Crossing Creeks Country Club will be
responsible for, but not limited to:
1. Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers
2. Welcoming customers, while offering products, golf knowledge as well as snacks and drinks to members and guests
3. Setting Tee Times for members
4. Checking members and guests into the system and giving them a starter ticket
5. Verifying and handling cart rentals from members and guests by keeping track of renter’s information
6. Ensuring everybody has signed a liability waiver
7. Verifying identification and age requirements of all customers for alcohol purchases and golf cart rentals
8. Restocking the fridge, merchandise, and snacks
9. Handling cash, credit and debit card transactions and membership account charges, ensuring charges are accurate and returning correct change to patrons; balancing the cash register
10. Building a rapport with regular customers to create a positive atmosphere
11. Understanding of Golf Etiquette and staying competent in all areas of the game of Golf
12. Having a thorough understanding and knowledge of all golf, merchandise, and beverage items on the POS system and the ability to recommend golf merchandise, upcoming tournaments, and encourage rental of simulators
13. Maintaining cleanliness of work areas throughout the day
14. Ensuring that the place of work and surrounding area is kept clean and organized at all times
15. Offering customers daily specials, as well as upsell alternatives to merchandise, events, or food and beverage
17. Having knowledge and the ability to operate Simulator Machines and assist members/guests as needed
18. Maintaining knowledge and use of the Range Ball Dispenser by properly handing out tokens and buckets and properly charging social members and guests for Range Buckets
19. Managing the overall Pro-Shop operations
20. Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors, and staff
21. Complying with federal, state, and local regulations and department processes and procedures
22. Having and ensuring a good relationship between the other departments to ensure effective communication
23. Showing leadership and direction with co-workers and other staff members
24. Communicating appropriately with members, guests, and co-workers
25. Greeting all members and guests in a warm and welcoming manner
26. Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures, and customer service standards
27. Participating in maintaining a safe, clean, and organized environment
28. Other duties as assigned
On Duty Behavior
1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty
2. Alcohol consumption is not permitted while on duty
3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break
4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices
5. No loitering; non-members and non-registered guest are not permitted to be loitering with staff
General Responsibilities & Expectations
1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures
3. Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers
4. Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties
5. Maintaining a professional appearance including wearing designated Crossing Creeks shirt when on duty
6. Good personal hygiene per company policies
7. Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club
8. Maintaining professionalism in job performance and practice
9. Communicating needs through the proper chain of command
10. Displaying integrity and honesty
11. Maintaining a positive attitude towards members, guests, and co-workers
12. Contributing to meeting the mission and goals of Crossing Creeks Country Club
Position Requirements
The requirements for employment as Pro-Shop Assistant Staff with Crossing Creeks Country Club are:
1. Displays a positive attitude and passion for Crossing Creeks Country Club
2. Customer service experience
3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources
4. Excellent communication skills, both verbal and non-verbal, that offers highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure
5. Strong interpersonal skills, impeccable organizational skills and time management skills
6. Meeting performance expectations and holding oneself accountable for all actions
7. Integrity and responsibility
8. Flexibility to meet scheduling demands of department
9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
10. Ability to have good judgement
11. Adaptability to ongoing changes
12. Takes initiative and always looks for ways to help flow efficiently
13. Remain current with all organization policies, procedures, and systems
14. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor