CASETiFY

Creates protective, customizable tech accessories

Assistant Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeSydney NSW, AustraliaNo salary listedIn-person

About the Job

Requirements

Five or more years of retail experience, including at least three years in a management role, is preferred but not essential.
Experience leading and motivating a team to achieve key performance indicators and deliverables.
Passion for the retail industry, technology, fashion, lifestyle brands, and working as part of a growing team.
Strong problem-solving and interpersonal skills.
Strong leadership, interpersonal, customer service, and communication skills.
Fluency in English, with excellent verbal and written communication and presentation skills.
Basic computer skills.

Responsibilities

Oversee day-to-day store operations and ensure sales targets, key performance indicators, and operational efficiency are achieved.
Lead, supervise, and train the team to provide excellent customer service; manage customer feedback and understand customer needs by asking appropriate questions.
Develop and coach the team, provide performance feedback to build confidence and capability, and manage staff turnover.
Build customer rapport and loyalty through an engaging in-store experience.
Motivate and inspire the team by communicating a compelling vision and purpose that encompasses CASETiFY’s core values.
Coordinate with the company’s global support teams in retail operations, logistics, and projects.

Purpose of Position

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. We are expanding our team in order to deliver the best-in-market engagement and products for our growing community.
CASETiFY is looking for an entrepreneurial, creative and passionate Assistant store Manager. The ideal candidate will hit the ground running, thrive in a fast paced environment and be detail oriented. They must be a self-starter and a team player with the ability to quickly identify areas of opportunity to create procedures that increase efficiency, scalability and effectiveness.

Job Description

This role reports directly to the Retail Area Manager.
Responsible for day-to-day operation of the stores and ensure the achievement of sales targets, KPIs and operational efficiency.
Lead, supervise and train the team in providing excellent customer service, manage customer feedback and understand customer needs by asking the right questions.
Develop and coach the team; provide appropriate level of performance feedback to increase confidence and capability and manage staff turnover.
Build customer rapport and loyalty through an engaging in-store experience.
Motivate and inspire the team by communicating a compelling vision and purpose which encompasses the CASETiFY’s Core Values.
Link up with global support in retail operations, logistics and projects of the company.

Requirement

5+ years of experience in retail with at least 3 years in a management role is preferred but not essential. We also welcome applicants who are looking to take the next step up in their career.
Experience in leading and motivating a team to achieve KPIs and deliverables.
Passionate about the retail industry, technology, fashion, lifestyle brands, and being a part of a growing team.
Great problem-solving skills and interpersonal skills.
Strong leadership, excellent interpersonal, customer service & communication skills.
Fluent in English, excellent in verbal and written communication, presentation skills.
Basic computer skills.

About the Company

CASETiFY

Creates protective, customizable tech accessories

CASETiFY makes protective, stylish tech accessories such as phone cases, AirPods cases, and iPad cases. These products are sold directly to consumers through casetify.com, and the company collaborates with artists and designers to offer exclusive, customizable designs. The accessories pair practical protection with fashion-forward artwork, and customers can personalize many designs. CASETiFY distinguishes itself through its wide range of artist collaborations, a strong online presence, and a direct-to-consumer model, along with customer-friendly policies like a 10-day no-questions-asked return/exchange window and a 6‑month warranty on select items. The company also engages in philanthropic efforts to support mental health initiatives. Its goal is to blend technology, art, and fashion into globally available, personalized protective accessories while expanding its design partnerships and maintaining customer trust.

Company size: 501-1,000
Company stage: Series A
Total funding: Not listed
Headquarters: Kwun Tong District, Hong Kong
Founded: 2011

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