Google

Runs Search and YouTube and builds Gemini AI

Customer Engineer - Google Chrome, Platform and Devices Enterprise Solutions

Pre-Sales Solution EngineeringUpdated on Nov 14

Full-time

About the Job

Requirements

A bachelor's degree or equivalent practical experience is required.
At least 10 years of experience in technical project management or a customer-facing role is required.
Experience with enterprise operating systems, preferably Secure Enterprise Browser management, is preferred.
Proficiency in IT infrastructure domains including networking (VPNs, wireless, and protocols), identity management (SSO, SAML, and Active Directory), and security (VPNs and firewalls) is preferred.
Expertise in application delivery, including web applications and integrations (HTML5, JavaScript, and CSS), VDI solutions (Citrix, VMware, and RDP), and mobile applications (Android and iOS), is preferred.
Ability to travel to customer sites, conferences, and related events is preferred.
A track record of architecting and supporting software deployments for large enterprises, particularly Device Management solutions and end-user computing environments, is preferred.

Responsibilities

Guide companies and Independent Software Vendor (ISV) partners through their transition to Platform and Devices Enterprise Solutions, including Chrome Browser, Chrome OS, Cameyo, and management tools.
Partner with the Enterprise Sales Team to help potential clients and collaborators understand the capabilities of Platform and Devices Enterprise Solutions for businesses.
Define technical specifications and resolve significant technical challenges.
Collaborate with Product Management, Marketing, and Engineering to stay current with industry shifts and improve Platform and Devices Enterprise Solutions.
Support enterprise pre-sales opportunities and business growth for Platform and Devices Enterprise Solutions.
Empower a team of sales specialists serving clients and contribute directly to Platform and Devices sales goals.
Oversee technical solution validation, including major agreements and collaborations with channel partners.
Develop innovative solutions and support technical account strategies.
Represent Platform and Devices Enterprise Solutions to top clients and build relationships with C-suite executives.
Channel customer insights back to Product and Go-to-Market teams.
Secure technical wins and position Platform and Devices Enterprise Solutions as a leading platform for enterprise work.

Act as a Customer Engineer and guide companies and Independent Software Vendor (ISV)/Partners in their seamless transition to Platform and Devices Enterprise Solutions, a comprehensive suite that includes Chrome Browser, Chrome OS, Cameyo, and management tools.
Partner closely with the Enterprise Sales Team, guide potential clients and collaborators in grasping the capabilities of Google's Platform and Devices Enterprise Solutions for businesses.
Define technical specifications and resolve significant technical challenges.
Collaborate with Product Management, Marketing, and Engineering to remain current with industry shifts and innovate improvements for Google's Platform and Devices Enterprise Solutions.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
10 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

Experience with enterprise operating systems, with a preference for Secure Enterprise Browser management.
Proficiency in IT infrastructure domains such as networking (including VPNs, wireless, and protocols), identity management (encompassing SSO, SAML, and Active Directory), and security (covering VPNs and firewalls).
Expertise in application delivery, including web applications and integrations (HTML5, JavaScript, CSS), VDI solutions (Citrix, VMWare, RDP), and mobile applications (Android, iOS).
Ability to travel to customer sites, conferences, and other related events.
Track record of architecting and supporting software deployments for large enterprises, particularly within Device Management solutions and end-user computing environments.

As the Customer Engineer for Americas-West, you will support enterprise pre-sales opportunities and fuel business growth for Platform and Devices Enterprise Solutions. Your technical role demands a laser focus on technical sales execution, commercial acumen, and a profound understanding of the enterprise IT and security landscape. You will empower a team of sales specialists dedicated to clients, directly impact the POD sales goals, and oversee all technical solution validation, including major agreements and collaborations with leading channel partners.

You will orchestrate to develop innovative solutions and support technical account strategies. You will represent Platforms and Devices Enterprise Solutions to our top clients, forging deep connections with C-suite executives. You will be instrumental in channeling customer insights back to Product and Go-to-Market teams, your main objective is to secure "Tech Wins," shatter business goals, and position Platforms and Devices Enterprise Solutions as the premier platform for enterprise work.The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first-party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $159000 - $230000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Jose, CA, USA; Mountain View, CA, USA; San Francisco, CA, USA.

Bachelor’s degree or equivalent practical experience.
10 years of experience in a technical project management or a customer-facing role.

About the Company

Google

Runs Search and YouTube and builds Gemini AI

Google runs the world's most used search engine and free services such as YouTube, Android, and Gmail, and it builds the Gemini AI models that work inside them. In 2017, its researchers invented the transformer, the neural network design behind ChatGPT and most other AI chatbots. People use these services without paying, and Google earns most of its money from ads placed beside search results and YouTube videos. Businesses rent computing power and Gemini models through Google Cloud, and Google also sells subscriptions and Pixel phones. Larry Page and Sergey Brin founded Google in 1998 as Stanford PhD students; it is based in Mountain View, California, United States, and is the main business of parent company Alphabet.

Company size: 10,001+
Company stage: IPO
Headquarters: Mountain View, CA
Founded: 1998

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