Key Account Manager - Control Tower

Job Duties & Responsibilities :

Essential Duties

• Commercially hungry and capable to hunt new business at a healthy margin to grow the account

• Very comfortable maintaining relationships with the customer and all its stakeholders
• Coordination and handling of bid requests.
• Broad knowledge of operations to understand operational needs, sell innovative solutions and provide optimal customer service.
• Administratively strong and organized to keep up with timely and accurate administrative processes while maintaining an overview of multiple projects running parallel.

(Commercial)

• Understand client’s problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to: air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.
• Infiltrate the client by building a close professional relationship with transportation and logistics decision makers/influencers.
• Assertive in identifying inefficiencies and proactively come with improvement suggestions.

(Service)

• Follow up and manage all customers’ inquiries in a timely manner.
• Coordinate communication between local operation teams and the client to ensure all service expectations are being met. (Actively follows up local stations to make agreed time lines.)

• Define and help implement client specific SOP’s and ensure that they are being adhered to throughout the organization.

• In case of irregularities, work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.
• In case of loss and damage handle claim process with customer as well as internally with insurance.
• Makes sure overall performance is captured and reported on regular basis
• The position needs to collaborate globally and cross-functionally to ensure that customer requirements (Key Performance Indicators / Client & Strategic Objectives) and Internal MEC Performance Metrics (P&L, Operational Efficiency, Timely Billing, Continuous Improvement) are being met by operations in the defined areas of responsibility.

(Pricing)

• Responsible for accurately and timely quoting.

•  
  1. Receiving bid request from the client
  2. Retrieving internal input from the network within given time frame
  3. Consolidate input in Bid request format and submit to client in timely matter
  4. Coordinating rewarded business with operation

• Upon award of new business make sure all required information is available to administratively process (bill) the executed services.
• Monitor account receivables in the region to hit company target and ensure timely, accurate billing

Targets:

• Responsible for ensuring that all client requested milestones and metrics are being met to exceed expectations.
• Timely, correct and complete invoicing. (Billing within 7 days of project completion.)
• Account receivables: Disputes are quickly settled and invoices are paid on time. (No invoices overdue)
• Claim settlement within clients dictated timeline of 20 days

Qualifications:

• Willingness to take personal responsibility for actions and the delivery of results
• Ability to improve operations and optimize the use of company resources. Strong problem solving and decision making skills.
• Ability to follow proper communication channels to initiate actions for changes/updates.
• Ability to effectively manage own time, multi-task and prioritize for optimal output. Continually seeking process improvements and innovation, as well as, demonstrates initiative.
• Understanding of MEC’s internal systems and databases globally.
• Proficient in the use of MS Office Suite (including excel pivot tables and formulas).
• Ability to learn new systems and tools quickly.
• Excellent analytical skills, problem identification, as well as, implementation & validation of corrective & preventative actions.
• Excellent verbal and written communication skills, strong interpersonal skills, ability to coordinate and motivate self and others.
• Willing to ask questions to gain a better understanding of requirements and develop continuous improvement ideas.
• Understanding the company’s business strategy, vision and operations as well as regional working relationships.
• Ability to gain knowledge and understanding of Client specific strategic objectives.

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.