Customer Service Representative

Job Description

Customer Service Operator

As one of our customer service operators you are our connection with our customers. Therefore we need you to be an enthusiastic person with excellent people skills so that you can take care of our customers and ensure they enjoy the service they receive from us. Our customers are our top priority and as such you will be a vital part of the team here.

Responsibilities

• Answering the telephone politely and in a positive way

• Taking customer orders in person and via the telephone

• Ensuring customers receive exactly the order they require by offering side-orders and informing them about current store offers

• Deal with customer service issues efficiently to ensure customer satisfaction

• Aid in other duties through the store when required (e.g. cooking/cleaning)

Desirable Experience
Experience working in a pizza franchise environment is highly desirable
Required Experience
No experience necessary, full training will be provided.

All applicants must be able to pass a pre-employment criminal background check.

ADVANCEMENT

Many of Domino’s team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager of Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

Qualifications:

General job duties for all store team members

• Operate all equipment.

• Stock ingredients from delivery area to storage, work area, walk-in cooler.

• Prepare product.

• Receive and process telephone orders.

• Take inventory and complete associated paperwork.

• Clean equipment and facility approximately daily.

Training
Orientation and training provided on the job.

Communication Skills
Ability to comprehend and give correct written instructions. Ability to communicate
verbally with customers and co-workers to process orders both over the
phone and in person.

Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use
calculator). Must be able to make correct monetary change. Verbal, writing, and
telephone skills to take and process orders. Motor coordination between eyes
and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when
removing trash and performing other outside tasks. In-store temperatures range
from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside. Fumes from
food odors. Exposure to cornmeal dust. Cramped quarters including walk-in
cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges
and moving mechanical parts.

SENSING: Talking and hearing on telephone. Near and mid-range vision for
most in-store tasks. Depth perception. Ability to differentiate between hot and
cold surfaces.

TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work
alone and with others, work under stress, meet strict quality control standards,
deal with people, analyze and compile data, make judgements and decisions.

PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing: Most tasks are performed from a standing position. Walking
surfaces include ceramic tile "bricks" with linoleum in some food process
areas. Height of work surfaces is between 36" and 48".

Walking: For short distances for short durations

Sitting: Paperwork is normally completed in an office at a desk or table

Lifting: Bulk product deliveries are made twice a week or more and are

Qualifications

Additional Information

unloaded by the team member using a hand truck. Deliveries may include
cases of ingredients and supplies weighing up to 50 pounds with dimensions of
up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up
to 72" high.

Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the
workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds
is carried from the storage room to the front of the store. Trays of pizza dough
are carried two at a time over short distances, and weigh approximately 12
pounds per tray.

Pushing: To move trays which are placed on dollies. A
stack of trays on a dolly is approximately 24" - 30" and requires a force of up
to 7.5 pounds to push. Trays may also be pulled.

Climbing: Team members must infrequently navigate stairs or climb a ladder
to change prices on signs, wash walls, perform maintenance.

STOOPING/BENDING: Forward bending at the waist is necessary at the pizza
assembly station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING: Performed occasionally to stock shelves and to
clean low areas.

REACHING: Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change
prices on sign, and lift and lower objects to and from shelves. Workers reaching
down to perform such tasks as scooping cornmeal from a plastic barrel, or
washing dishes. Workers reach forward when obtaining topping ingredients,
cleaning work surfaces, or answering phones.

HAND TASKS
Eye-hand coordination is essential. Use of hands is continuous
during the day. Frequently activities require use of one or both hands. Shaping
pizza dough requires frequent and forceful use of forearms and wrists. Workers
must manipulate a pizza peel when removing pizza from the oven, and when
using the rolling cutter. Frequent and/or forceful pinching is required in the
assembly of cardboard pizza boxes. Team Members must be able to grasp cans,
the phone, the pizza cutter and pizza peel, and pizza boxes.

MACHINES, TOOLS, EQUIPMENT, WORK AIDS

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

In Addition to all above, the following applies to team members in Driver or Assistant Manager positions.