Driver Support Specialist

Job Description

Get to Know the Team

The Driver Support Team is an established team within MY Country Operations – Driver Core Operations, responsible for managing driver support, payments, collections, and governance. We work with our Driver Partners, Centres of Excellence (COEs), BPO partners, Product, Finance, and Marketplace teams.

We make a meaningful impact by delivering efficient operations with accuracy. Our mission is to develop smooth processes that help drivers to receive support, get paid, manage their financial obligations, and enjoy a experience throughout their journey with Grab.

If you are looking for an opportunity to grow and take on new challenges, join us!

Get to Know the Role

Support Specialist is a role, who works at the intersection of technology and partner support. We ask that you have an ability to navigate Grab's diverse services and evolving our needs.

You will use AI tools, data-driven insights, and structured ability to improve processes and find solutions for operational challenges.

You have review operational data, check records for accuracy, and identify trends or discrepancies also proficiency in Microsoft Excel. You will also contribute to handle governance frameworks, support regulatory compliance, and collaborate with regional partners to address and mitigate potential risks.

Contract Duration: This is a two(2)-year fixed-term contract position.

The Critical Tasks You Will Perform

• Framework Management: Develop governance frameworks and compliance policies aligned with local regulatory requirements.
• Compliance Audits: Conduct governance assessments and compliance reviews, identify potential risks, and help develop structured mitigation plans.
• Reporting and Documentation: Prepare clear governance reports, compliance updates, and dashboards for senior leadership and committees.
• AI-Driven Productivity: Use Generative AI tools to research regulatory developments, support policy updates, and improve routine administrative processes.
• Partner Collaboration: Work with teams and external advisors to ensure projects align with governance and compliance requirements.
• Accuracy and Deadline: Accomplish daily payment activities within the scheduled timelines while maintaining 100% accuracy.

Qualifications

What Essential Skills You Will Need

• 2–3 years of experience in Data Management & Governance, Audit, Business Process Improvement or a related field.
• Experience managing partners or supporting team performance; prior people-management experience.
• Capable translate data into applicable insights and operational improvements.
• Experience driving process improvements and supporting change management across evolving priorities.
• Experience working with operational metrics, dashboards, and performance-management frameworks.
• Experience using automation and AI tools to improve productivity, and operational processes.
• You have experience using Microsoft Excel and Power BI to analyze data and create reports, and can write SQL queries to retrieve and validate information.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.