Store Resident Trainer

Store Resident Trainer, Selfridges, Oxford Street

Full time, Fixed term contract

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry leading tech, all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About Your Role

You will act as the ultimate brand ambassador influencing and managing the education and development of Retail and Lead Artists within your specific store. Through planned education and development sessions along with on-the-spot coaching, you will upskill your team whilst ensuring that the Learning Management System is completed and fulfilling its maximum potential.

Working closely with your Business Manager and in collaboration with Field Training, and Sales Manager’s, you will ensure a clear devised people development plan. Whilst adhering to and driving the overall store strategy, supporting positive KPI growth through number 1 Service and Experience standards. With a positive influence and impact to our overall UK service measurables.

You will constantly define and adapt the education approach based on specific store commercial business needs, whilst always ensuring that the Brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service in store through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

As a Resident Trainer you will

• Embody & coach The Charlotte Tilbury ‘Magic Experience” service model
• Initiate and lead on all Retailer Owned Team education to further expand the reach of service and product across the store
• Supporting the operational business management & store education strategy, identifying priorities and implementing local initiatives
• Facilitate high quality group trainings for new launch NPD, Skincare Training & individual skill drills and where appropriate Artistry Training
• Observe teams Magic Service utilising TLC forms to identify teams’ strengths and opportunities to support via training
• Utilise tools such as Productivity to monitor KPIs and measure the impact of training delivered, providing feedback to the relevant Field Training Manager and Field Sales Manager adapting training based on the feedback from the wider team to ensure all educational content is impacting and driving KPI growth & results
• Accelerating high potential/high performance individuals using the development pathway and certification process
• Managing and addressing under-performance
• Recognition and engagement feedback
• Login, completion & engagement on the Learning Management System

Disrupt and Innovate

• A commercial thinker that recognises exceptional behaviours are needed to impact sales 
• Natural ability to coach and develop others
• Embraces change to promote a positive mind set with Omni Channel Vison within teams they encounter

Win Together

• Strong communication with management always working collaboratively both retailer and Brand facing
• Be an inspiration to the team by giving constructive and objective feedback coaching in areas of opportunity
• Creates a positive and encouraging environment for artists to develop and grow in their roles, physically and digitally.
• Supporting management team in motivating the team to elevate their skill set in order to impact sales/KPI results

Share the Magic

• Dynamic and inspirational with customers and colleagues Digitally and physically
• Excitement and passionate for beauty and Omni Education
• Passionate about driving brand advocacy in the air and on the ground
• Drive social channel Brand advocacy whilst upskilling teams

Embrace the challenge

• Identifying and seizing great opportunity to drive Social and Brand Advocacy
• Embraces the impossible and makes things happen and sees things through
• Proactively plans/leads events and masterclasses around NPD launches
• The ability to deal with ambiguity in the team, always leading by example

Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!