Quality Manager

Position Overview

POSITION SUMMARY

The Quality Manager leads quality strategy and execution across New Product Introduction (NPI), manufacturing operations, and sustaining production for FUJIFILM Dimatix's advanced MEMS and precision inkjet technologies.

This role is accountable for product quality, manufacturing process capability, quality systems, customer satisfaction, and operational excellence throughout the product lifecycle. The manager partners closely with Engineering, Operations, Program Management, Supply Chain, Supplier Quality, Quality System Documentation, Field Support, and business leadership to improve yield, reduce risk, support successful product launches, strengthen compliance and reliability, and deliver sustainable business results.

The successful candidate will combine people leadership, strong technical judgment, and hands-on problem solving. This leader will build a high-performing quality organization, translate data into priorities, and create a culture in which quality is designed into products and processes rather than inspected in at the end.

POSITION AUTHORITY AND RESPONSIBILITY

• Lead product and manufacturing quality strategies that support company growth, customer satisfaction, delivery, cost, and operational excellence.
• Own quality performance across the product lifecycle, including development, qualification, design transfer, production release, volume manufacturing, customer support, and sustaining improvement.
• Lead and develop the Quality Engineering team supporting multiple manufacturing shifts.
• Ensure products, processes, and the quality management system meet applicable customer, business, safety, quality, and regulatory requirements.
• Initiate containment and corrective action when product or process performance does not meet approved specifications or standards.
• Provide independent quality judgment for product release, manufacturing readiness, risk acceptance, change control, and issue escalation within delegated authority.
• Establish quality metrics, reporting systems, and governance routines that enable proactive, data-driven decisions.

WHY JOIN FUJIFILM DIMATIX?

At FUJIFILM Dimatix, quality is a strategic enabler of innovation. In this role, you will:

• Lead quality initiatives for advanced MEMS-based printhead and precision manufacturing technologies.
• Influence both new product introduction and established manufacturing operations.
• Partner directly with technical, operational, program, customer-facing, and business leaders.
• Drive measurable improvements in yield, reliability, customer satisfaction, cost, delivery, and manufacturing performance.
• Help shape quality strategy, organizational capability, and a culture of continuous improvement.
• Work in a collaborative environment serving applications that include commercial printing, graphics, label and packaging, additive manufacturing, ceramics, textiles, electronics, and life science research.

COMPANY OVERVIEW

At FUJIFILM Dimatix Inc., printing and material-deposition devices are only as good as their printheads. We are a recognized leader in the design and manufacture of durable, productive drop-on-demand inkjet printheads and integrated inkjet solutions that enable digital capabilities across a wide range of applications.

We are looking for forward-thinking leaders who are eager to advance inkjet technology. Bring your talents to a team built on collaboration, creativity, disciplined execution, and a passion for excellence. Every product we make begins with the extraordinary people behind it.

FUJIFILM Dimatix operates in Lebanon, New Hampshire, and Santa Clara, California. Fujifilm is globally headquartered in Tokyo and operates across healthcare, electronics, business innovation, and imaging, united by the Group Purpose of “giving our world more smiles.”

Company Overview

At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads.  We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.

We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.

We’re based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Salary range for position: $160,000 - $180,000, commensurate with experience.

PRIMARY RESPONSIBILITIES

Quality Strategy and Business Leadership

• Develop and execute a product and manufacturing quality strategy aligned with business objectives and tier-one goals for quality, yield, cost, delivery, and capacity.
• Participate in goal deployment, develop actionable improvement plans, measure progress, and provide clear updates during business and executive reviews.
• Translate complex quality and manufacturing data into concise recommendations, priorities, and decisions using structured communication and risk-benefit analysis.
• Champion a culture of quality, accountability, learning, collaboration, and prevention across the organization.

New Product Introduction and Product Lifecycle Quality

• Provide quality leadership from product concept and development through qualification, design transfer, pilot builds, production release, launch stabilization, and sustaining production.
• Partner with Engineering and Program Management to define quality objectives, deliverables, acceptance criteria, risk controls, qualification plans, and manufacturing-readiness requirements.
• Lead or support product and process risk assessments, design and process FMEAs, control plans, measurement-system analysis, capability studies, verification and validation, and product qualification.
• Participate in phase-and-gate and design reviews, providing independent assessment of readiness, residual risk, open issues, and proposed mitigations.
• Ensure critical product, process, material, and equipment parameters are documented, monitored, and controlled for early detection of variation.

Manufacturing Quality and Continuous Improvement

• Lead cross-functional yield improvement, defect reduction, escape prevention, process capability, cost reduction, and delivery or capacity improvement initiatives.
• Coordinate Manufacturing, Engineering, Production, Equipment, and Quality teams in the planning, execution, analysis, and reporting of improvement experiments.
• Drive effective use of SPC, capability analysis, FMEA, control plans, DMAIC, 8D, 5 Whys, cause-and-effect analysis, DOE, and other structured problem-solving methods.
• Partner with Manufacturing Engineering to model, measure, and improve production capacity and process performance.
• Lead or participate in Material Review Board activities, engineering change evaluation, nonconformance disposition, and assessment of change-control effectiveness.
• Ensure inspection, test, acceptance, and monitoring methods are effective for incoming material, in-process product, equipment, and finished product.

Customer, Supplier, and Reliability Quality

• Lead or support customer quality reviews, audits, escalations, corrective actions, return investigations, and business reviews.
• Partner with Supplier Quality and Supply Chain to address supplier-related risk, nonconformance, corrective action, and improvement opportunities.
• Analyze manufacturing, supplier, field, customer, and return data to identify adverse trends, quantify risk, and recommend changes to products, processes, controls, or standards.
• Collaborate with Engineering and Field Support to improve product reliability through testing, failure analysis, and disciplined use of field and return data.

Quality Systems, Data, and Governance

• Drive continuous improvement of the quality management system and ensure effective implementation of applicable processes and controls.
• Provide organizational leadership and day-to-day direction for Quality Systems and Document Control personnel and priorities.
• Ensure quality-system procedures, work instructions, forms, specifications, and records are accurate, current, accessible, and aligned with applicable business, customer, and regulatory requirements.
• Partner with process owners to simplify and standardize quality-system processes while maintaining effective controls and audit readiness.
• Lead or support corrective and preventive action, change control, nonconformance management, risk management, audit readiness, and effectiveness verification.
• Develop and sustain quality information systems, dashboards, and key performance indicators that make data accessible, actionable, and reliable.
• Maintain accurate records and reports and ensure timely escalation of significant product, process, customer, supplier, or system risks.

People and Organizational Leadership

• Lead, coach, and develop Quality Engineers and other quality professionals supporting multiple shifts.
• Lead, coach, and develop Quality Systems and Document Control professionals, with clear priorities, service expectations, and development plans.
• Establish clear goals, performance expectations, development plans, and accountability for results.
• Create an inclusive, engaging work environment that supports employee development, retention, collaboration, and continuous learning.
• Partner across functions to clarify ownership, resolve priorities, and build organizational capability for future growth.
• Perform other responsibilities consistent with the purpose and level of the position, as assigned.

SUPERVISORY RESPONSIBILITIES

Direct supervision of the internal Quality Engineering, with direct and indirect responsibility for quality support across multiple manufacturing shifts. Responsibilities include hiring, onboarding, goal setting, coaching, performance management, employee development, recognition, succession planning, workload prioritization, and ensuring effective support to business process owners, consistent with company policies and applicable requirements.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements below are representative of the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

• Bachelor's degree in engineering, science, quality, or a related technical discipline, or an equivalent combination of education and relevant experience.
• At least 8 years of progressive experience in product quality, manufacturing quality, quality engineering, or quality leadership within a precision-manufacturing or high-technology environment.
• Demonstrated experience leading technical professionals and cross-functional quality improvement initiatives.
• Working knowledge of ISO 9001 or an equivalent quality management system standard.
• Demonstrated experience leading quality systems, internal or external audits, CAPA, and controlled-document governance in a manufacturing environment.
• Demonstrated experience applying SPC, process capability analysis, FMEA, control plans, root cause analysis, corrective action, and risk-based decision making.
• Experience using manufacturing and quality data to identify trends, establish priorities, and drive measurable improvement.
• Ability to define complex problems, collect and analyze data, draw sound conclusions, communicate risk, and implement sustainable change.
• Strong written, verbal, presentation, and interpersonal communication skills, with the ability to influence at all organizational levels and interact effectively with customers and suppliers.
• Proven ability to manage priorities, build accountability, develop employees, and administer policies fairly and consistently.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint, plus statistical-analysis software such as Minitab or an equivalent platform.

Preferred

• Experience in MEMS, semiconductor, microelectronics, medical device, electronics, precision manufacturing, or another high-reliability industry.
• Experience supporting NPI, design transfer, qualification, manufacturing readiness, production release, and launch stabilization.
• Knowledge of MEMS silicon wafer and die fabrication processes, cleanroom manufacturing, and electrical or mechanical assembly.
• Experience with customer quality, supplier quality, product reliability, auditing, and field or return failure analysis.
• Experience with Design of Experiments, measurement-system analysis, advanced statistical methods, and reliability or life-data analysis.
• Knowledge of Geometric Dimensioning and Tolerancing practices.
• ASQ Certified Quality Engineer, Certified Manager of Quality/Organizational Excellence, Six Sigma Green Belt or Black Belt, or an equivalent certification.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met to perform the essential functions of the role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regularly sit, stand, and use hands while working with a variety of parts, tools, and equipment.
• Standing or walking may be required for approximately 30% of the workday.
• Occasional domestic travel and some international travel may be required.

WORK ENVIRONMENT

Most responsibilities are performed in an office environment. The role also requires work in light-industrial and cleanroom manufacturing environments. Appropriate training and personal protective equipment will be provided where required.

OTHER REQUIREMENTS

• Each employee is responsible for ensuring that quality, delivery, and cost controls within their area meet or exceed internal and external customer requirements.
• Each employee must follow the Employee Handbook and the rules, regulations, safety requirements, and training provided by the company.
• All employees are expected to support a respectful, collaborative, and safe workplace.

HIRING PROFILE: WHAT SUCCESS LOOKS LIKE

The strongest candidate will be a credible technical and quality-systems leader who can move comfortably between the manufacturing floor, product-development reviews, customer discussions, quality-system governance, document-control priorities, organizational leadership, and executive communication. Success in this role will be demonstrated by stronger process capability, improved yield and reliability, disciplined NPI readiness, an effective and responsive quality management system, accurate and timely document control, faster and more sustainable problem resolution, clearer quality data, and a more capable and engaged quality organization.

FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.

Equal Opportunity Employer

FUJIFILM Dimatix is an E-Verify Employer

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected]).