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Microsoft

Builds workplace software, PCs and cloud services

Director of Critical Environment - CE, Operations

Facilities ManagementConfirmed live in the last 24 hours
Full-timeHelsinki, Finland€98.8k - €182.8k /yr

About the Job

Requirements

  • Mission-critical service management experience, such as experience with mechanical systems, electrical systems, or controls systems.
  • Proven experience leading, directly managing, and influencing large, diverse organizations of full-time employees across multiple operational, technical, and support disciplines.
  • Experience leading large-scale mechanical and/or electrical infrastructure programs within mission-critical, high-availability environments.
  • Experience leading operational risk management, critical incident response, business continuity, resilience, and crisis management programs in complex operational environments.
  • Experience partnering with senior and executive stakeholders to influence operational strategy, investment priorities, and risk-based decisions across large-scale infrastructure portfolios.
  • A valid driver's license is required because the role involves travel between sites.
  • The role requires on-site attendance, and personal transportation is advised because public transportation is limited.
  • Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Responsibilities

  • Own Critical Environment operational accountability across safety, reliability, availability, compliance, operational discipline, and continuous improvement.
  • Lead executive response to critical incidents and business continuity events, driving service restoration, root cause resolution, and long-term resilience.
  • Establish governance for maintenance execution, operational readiness, procedural quality, performance management, and operational excellence.
  • Oversee enterprise operational risk, resilience, business continuity, and compliance programs.
  • Lead operational readiness for new datacenter capacity and major infrastructure programs, ensuring successful transition from construction to operations.
  • Influence multi-million-dollar investment decisions by translating technical risk into business priorities and reliability outcomes.
  • Partner with suppliers and service providers to drive performance, accountability, innovation, and value delivery.
  • Build and lead an inclusive, high-performing organization through leadership development, succession planning, and workforce planning.
  • Foster a culture in which employees feel valued, respected, and empowered to contribute their best work.
  • Strengthen organizational capability through manager effectiveness, technical readiness, talent development, and employee growth.
  • Champion learning, accountability, collaboration, and continuous improvement.
  • Develop future leaders and create opportunities for diverse talent to grow and advance.
  • Translate complex technical and operational challenges into clear business decisions and strategic priorities.
  • Drive alignment across Engineering, Construction, Commissioning, Security, Information Technology Operations, Environmental Health and Safety, Finance, and Business Leadership teams.
  • Shape the future of Critical Environment Operations through standardization, innovation, operational excellence, and transformation.
  • Represent operational health, risks, and opportunities to executive stakeholders, influencing long-term business outcomes.
  • Lead large-scale organizational change, aligning stakeholders and delivering measurable business results.

Desired Qualifications

  • Enterprise-level experience managing large-scale and complex projects or programs, experience in Critical Environment infrastructures such as UPS, generators, or AHU, and experience managing budgets of $5M or more.
  • A bachelor's degree in Computer Science, Mathematics, Telecommunications, Electrical Engineering, Mechanical Engineering, Supply Chain Management, or a related field.
  • Experience leading a diverse technical workforce or managing global and virtual teams.
  • Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, CCNA, ITIL v3 Foundation, Microsoft Operations Framework certifications, Leadership Development certifications, PMP, or CDCP.
  • A bachelor's degree or technical college certification in mechanical or electrical engineering and/or services.
  • Experience working on large-scale Critical Environment projects.

About the Company

Microsoft

Builds workplace software, PCs and cloud services

Microsoft builds workplace software, operating systems and cloud infrastructure for consumers, businesses and government agencies, from small organizations to global enterprises. Microsoft 365 combines Word and Excel with Teams communication and Copilot AI features, while Windows runs PCs and Surface supplies the company's own computers. Azure rents computing capacity, storage and databases to build and run web applications. Microsoft also sells Xbox consoles and games, collecting revenue through software licenses, subscriptions, usage charges and product sales. Founded in 1975 by Bill Gates and Paul Allen, Microsoft is headquartered in Redmond, Washington.

Company size
10,001+
Company stage
IPO
Headquarters
Redmond, WA
Founded
1975

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