Have experience in a role involving organisation, logistics, or travel.
Be able to deal with complexity and resolve problems and issues.
Be able to work under pressure, multitask, prioritise tasks, and meet tight deadlines.
Have a high degree of IT competency, including Outlook and Microsoft Office, specifically Excel.
Demonstrate the ability to form and maintain appropriate relationships and personal boundaries with children and young people.
Demonstrate emotional resilience when working with challenging behaviours.
Demonstrate a positive attitude to using authority and maintaining discipline.
Demonstrate a high level of attention to detail.
Be able to perform regular physical activity, including walking, lifting, and carrying stock.
Work six days out of seven, with one day off per week.
Wear the designated company uniform while on duty and keep it clean, presentable, and in accordance with the dress code.
Possess a valid Enhanced Disclosure and Barring Service check, or undergo an application for one before starting.
Cooperate with health and safety arrangements, including control measures arising from risk assessments and relevant training.
Follow the company Code of Conduct and local policies and procedures relating to academic, welfare, and safeguarding matters.
Responsibilities
Promote and safeguard the welfare of students for whom the role holder is responsible and with whom they come into contact.
Ensure student and group leader satisfaction by meeting or exceeding their expectations.
Ensure the centre operates to relevant health and safety, safeguarding, and human resources standards.
Meet and greet students on arrival and show them to their accommodation.
Provide site tours and orientation for new staff and students.
Create welcome packs for groups.
Establish a rota to ensure students are in their rooms and lights are out by 11:30 p.m.
Take ultimate responsibility for safety and welfare duties in the hall.
Participate in 24-hour duty on a rota with other managers.
Handle complaints and problems relating to accommodation.
Maintain and submit weekly room-allocation records.
At UCL only, sell travel cards to clients and maintain records of travel-card income.
Update hall notice boards and remove them at the end of summer.
Report maintenance issues to college staff.
Minimise damage and follow procedures when damage occurs.
Ensure cleanliness standards are maintained by reporting complaints to the Centre Manager.
Maintain an excellent working relationship with the university representative.
Collect damage deposits from students on arrival.
Carry out residential supervision, including meal and bedtime supervision.
Assist students with lost keys and access to their rooms.
Resolve student issues relating to rooming, lost keys, and cleaning.
Liaise with university staff about cleaning schedules and rooming lists.
Ensure student numbers are correct for accurate room allocation.
Arrange accommodation for staff and group leaders.
Maintain a professional relationship with the host provider.
Collect payments for accommodation damage and lost keys.
Keep Embassy Summer signage visible.
Become familiar with accommodation layouts and access points.
Keep rooming lists up to date and accessible to senior management in a timely manner.
Desired Qualifications
A valid First Aid Certificate.
Safeguarding Level 1 and 2 training.
Experience working with young people.
A strong understanding of Excel.
Ability to deal with and resolve complex problems and issues.
Ability to work under pressure and meet tight deadlines.
Join our winning team of global superstars in summer 2026
Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, Malta, Spain, South Africa & UAE. Students learn English or Spanish whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.
From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.
The Hall Manager is responsible for the efficient management of all facets of accommodation in Centre; this includes allocation (to regulatory standards of Welfare), damage inspections/reporting and accurate record keeping of occupants.
Key Responsibilities:
Promoting and safeguarding the welfare of students for who you are responsible and with whom you come into contact
Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations
To ensure the centre operates to the highest standards of relevant Health & Safety, safeguarding, HR practices
Specific duties include:
To meet and greet students upon arrival and to show them to their accommodation
To provide site tours and orientation for new staff and students
To create welcome packs for groups
To establish a rota to ensure students are in their rooms and lights are out by 23.30 pm
To have ultimate responsibility for your hall in terms of safety and welfare duties
To carry out 24-hour duty on a rota basis with other managers
To deal with any complaints or problems relating to accommodation
To maintain & submit weekly records of room allocations
To sell travel cards to clients and keep records of all income from travel cards (UCL Only)
To update notice boards in the Halls and taking boards down at the end of summer
To report any maintenance issues to the college staff
To ensure damages are kept to a minimum and to follow procedures for damage that has occurred
To ensure that standards of cleanliness are kept up by the college reporting complaints to the Centre Manager
To ensure that an excellent working relationship is maintained with the university representative
To collect damage deposits on student arrivals
To carry out residential supervision duties, including meal and bedtime supervision
To assist with student lost key and accessing student’s rooms
Please be aware that the role may/will have different specifics suited to the needs of the specific Centre that may extend beyond these duties
Lost keys and damages
Assisting students with resolving issues with rooming / lost keys and cleaning
Liaising with the university staff regarding cleaning schedules and rooming lists
Ensuring student numbers are correct to ensure accurate rooming allocation
Rooming for staff and Group Leaders
Maintaining a professional relationship with the host provider
Responsible for collecting money for damages relating to the accommodation and lost keys
Updating notice boards and ensuring Embassy Summer signage is always visible
Being familiar with the accommodation layout and access points
Ensuring all rooming lists are up to date and accessible by senior management in a timely manner.
This role requires regular physical activity, including walking, lifting, and carrying stock to support daily operations.
Organisational Compliance:
The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.
Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.
Qualifications & Training:
Educated to A level or equivalent (Essential)
Valid First Aid Certificate (Desirable)
Safeguarding Level 1 and 2 (Desirable)
Essential criteria:
Office/administration experience
Experience in a role involving organisation/logistics/travel
Ability to deal with complexity and resolve problems and issues
Ability to work under pressure, multitask, prioritise tasks and meet tight deadlines
A high degree of IT competency: Outlook & MS Office (specifically Excel)
Excellent organisational and planning skills
Desirable criteria:
Experience working with juniors
Excellent organisational and planning skills
Ability to deal with and resolve complex problems and issues
An excellent understanding of Excel
Excellent organisational and planning skills
Ability to work under pressure and meet tight deadlines
Personal Attributes:
Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
Demonstrates emotional resilience in working with challenging behaviours
Demonstrates a positive attitude to the use of authority and maintaining discipline
Demonstrates an exceptional level of attention to detail
Working week:
6 days* out of 7 (1 day off per week)
All management roles are residential
Remuneration:
Gross weekly pay: From £778.57
(Basic weekly pay: £694.72 + holiday pay: £83.85)
FREE Full board residential accommodation included
Staff uniform:
All staff are required to wear the designated company uniform while on duty. Employees must ensure that the uniform is worn properly, maintained in a clean and presentable condition, and always adheres to the company’s dress code standards.
Disclosure and Barring Service:
If you do not possess a valid Enhanced DBS, we will need to apply for one on your behalf prior to commencement of employment.
Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.