SAIC

Technology integrator delivering defense IT solutions

Audio Visual Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeArlington County, Arlington, VA, USANo salary listedIn-person

About the Job

Requirements

An associate's degree or higher in Audio Visual Technology, Information Technology, or a related field, plus six or more years of related experience; additional experience may be considered in lieu of a degree.
Two to four years of hands-on AV and VTC technical support experience in a professional environment.
Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom.
Working knowledge of AV control systems such as Crestron, AMX, and Extron, and signal flow including HDMI, HDBaseT, and SDI.
Ability to work independently and manage multiple priorities in a fast-paced setting.
Strong troubleshooting, communication, and customer service skills.
Must be able to obtain and maintain an FDIC Public Trust clearance.
Must be able to lift up to 50 pounds.
Flexibility to work varied hours to support scheduled events as needed.

Responsibilities

Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting.
Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure.
Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner.
Implement procedures, policies, and technical solutions to address customer AV and VTC challenges.
Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems.
Maintain technical documentation including system configurations, standard operating procedures, and equipment inventories.
Deliver customer service to FDIC employees and stakeholders at all levels.

Desired Qualifications

Experience supporting AV/VTC in a federal government environment.
CTS, CTS-I, or CTS-D certification from AVIXA.
Familiarity with ITSM ticketing systems such as ServiceNow.

We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.

Key Responsibilities

Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting
Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure
Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner
Implement procedures, policies, and technical solutions to address customer AV and VTC challenges
Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems
Maintain technical documentation including system configurations, SOPs, and equipment inventories
Deliver exceptional customer service to FDIC employees and stakeholders at all levels

Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience. Additional experience may be considered in lieu of a degree
2–4 years of hands-on AV and VTC technical support experience in a professional environment
Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom
Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI)
Ability to work independently and manage multiple priorities in a fast-paced setting
Strong troubleshooting, communication, and customer service skills
Must be able to obtain and maintain an FDIC Public Trust clearance
Must be able to lift up to 50 pounds
Flexibility to work varied hours to support scheduled events as needed

Preferred Qualifications

Experience supporting AV/VTC in a federal government environment
CTS, CTS-I, or CTS-D certification from AVIXA
Familiarity with ITSM ticketing systems (e.g., ServiceNow)

About the Company

SAIC

Technology integrator delivering defense IT solutions

SAIC is a technology integrator that supports the U.S. government with engineering and IT services for defense, space, and intelligence missions. Its offerings include integrating complex systems, software, data analytics, cybersecurity, and digital engineering to help national security programs run smoothly. The company operates by combining technical expertise with large-scale government contracts, delivering end-to-end solutions from planning and development to deployment and support. Unlike many firms that focus on a single product, SAIC differentiates itself through a long history of government work, its origins as an employee-owned company, and its growth through strategic acquisitions to broaden capabilities in digital engineering, mission IT, and related services. SAIC’s goal is to enable national defense and intelligence operations by providing the technology and services needed to design, build, and maintain critical systems at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Reston, VA
Founded: 1969

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