Full-Time
Customer Service Assistant
Updated on 8/3/2026
Gig USA
11-50 employees
Direct face-to-face fundraising and donor acquisition
No salary listed
Dallas, TX, USA
In Person
 Customer Experience & Support (1) |
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- Have 1-3 years of experience in a customer-facing role.
- Communicate effectively with colleagues and customers.
- Possess a strong work ethic with ambitious goals.
- Be eager to learn and pursue professional growth.
- Participate in daily strategy meetings.
- Actively listen to and absorb training administered by seasoned professionals.
- Ask questions and proactively seek advice.
- Emulate customer service techniques demonstrated throughout training.
- Interact positively and professionally with all demographics.
- Execute product presentations and initiate the sales cycle.
- Demonstrate strong comprehension of brands and products.
- Enjoy being part of a team and contributing to a collective goal.
Gig USA is a direct sales and marketing agency that runs face-to-face fundraising for nonprofit clients and, through its GIG Commercial unit, conducts customer acquisition campaigns for telecom and energy brands. Its approach centers on in-person donor conversations, supported by telemarketing for donor reactivation, welcome and verification calls, and stewardship programs to manage relationships. The company operates across five countries with a U.S. presence in Irving, Texas, and reports that it has raised over $1.5 billion and facilitated more than 1.9 million conversations annually. It differentiates itself by combining large-scale, personal donor engagement with commercial campaigns, emphasizing staff development and donor retention to grow nonprofit donor bases and deliver effective campaigns for clients.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Irving, Texas
Founded
2002
Get referred to Gig USA
See people who can refer or advise you
Simplify's Take
What believers are saying
- Monthly donor programs align with GIG USA's relationship-driven fundraising model.[1]
- Donor reactivation and stewardship can increase lifetime value from existing supporters.[1]
- Commercial campaigns in energy and telecom diversify revenue beyond nonprofits.[8]
What critics are saying
- Devilcorp allegations can damage nonprofit trust and slow donor acquisition.[13]
- Municipal solicitation rules can interrupt canvassing and reduce campaign continuity.[1]
- Small headcount and low revenue create concentration risk around key staff and clients.[6]
What makes Gig USA unique
- GIG USA specializes in face-to-face fundraising for long-term donor relationships.[1]
- The company operates across five countries, including Irving, Texas.[2][8]
- It combines fundraising, telemarketing, stewardship, and commercial customer acquisition services.[1][8]
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Benefits
Training Programs
Performance Bonus