Internal Communications

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe our research will eventually lead to artificial general intelligence, a system that can solve human-level problems. 

Our Communications team includes PR/Media Relations, Internal Communications, Events, Design, Community & Social, and other strategic comms functions. This team’s ethos is to support OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI.

About the Role

We are seeking an experienced internal communications leader with 8+ years of experience at rapidly growing global companies to lead and evolve our internal communications strategy across People & Corporate Functions. In this role, you will ensure that OpenAI employees receive timely, clear, and accurate information that aligns with our mission and values. This role collaborates closely with senior leadership and cross-functional teams to reinforce and scale OpenAI’s culture, support employee engagement, and navigate complex communication needs during key transitions and change management initiatives.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Design and execute comprehensive internal communications strategies aligned with company objectives, ensuring consistency and clarity in messaging, with a specific focus on People and Corporate Function-driven initiatives.

• Guide employees through organizational changes with clear and proactive communications that align with OpenAI’s values. This can include, but is not limited to, preparing deliverables around policy updates, organizational changes, and new employee programs to build understanding and cultivate engagement.

• Serve as a trusted advisor to leaders in response to sensitive or complex issues to address concerns thoughtfully and transparently.

• Optimize internal communications channels to ensure employees have access to timely, relevant, and trustworthy information. You will focus on curating content, reducing information overload, and reinforcing information hierarchies.

• Craft messages, talking points, Q&As, scripts, and visual content that embody OpenAI’s thoughtful, transparent, and mission-driven approach. Maintain a voice and tone that resonates with a diverse, curious, and highly engaged workforce. 

• Produce segments and support company All Hands meetings, Leadership Q&As, and other strategic programs to enhance the employee experience.

• Drive employee engagement by gathering feedback and continuously optimizing strategies based on data and employee insights.

• Measure and assess the effectiveness of internal communications programs, adjusting as needed to maximize impact.

You might thrive in this role if you:

• 8+ years of experience in internal communications or corporate communications.

• Proven ability to seamlessly adapt to shifting priorities and evolving demands within a dynamic, fast-paced environment.

• Proven experience in developing and executing large-scale, strategic internal communications plans in a fast-paced, dynamic environment.

• Exceptional writing, editing, and verbal communication skills with the ability to distill complex concepts.

• Strong project management skills, with the ability to manage multiple priorities and work under tight deadlines.

• Experience collaborating with senior leadership and cross-functional teams to drive initiatives.

• Ability to lead in a matrixed environment and influence stakeholders at all levels.

• Proficiency with digital communication platforms and tools, such as intranet systems, employee apps, and content management systems. 

• A successful track record in change management and crisis communications.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.