Disputes Case Analyst

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Disputes Team Lead

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ABB is searching for a self-motivated, critical thinking, and detail oriented professional to join a high-performing team that makes an impact daily for our business.

The Disputes Case Analyst is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $35,000 to $99M that present material financial, contractual, or reputational risk to ABB. This role focuses on high-value, judgment-intensive dispute resolution requiring deep analytical skills, strong business acumen, expert-level excel or data analysis, and cross-functional collaboration to protect company revenue while maintaining customer relationships.

This position is open to candidates within a one-hour driving radius of Memphis, TN with the ability to work a hybrid in-person schedule out of the Memphis office. #LI-Hybrid

Key Responsibilities:

• Case Ownership & Resolution (40%):

• Own and resolve assigned high-value C&I disputes from intake through financial closure. Manage dispute portfolio valued between $35,000 and $99M per case. Conduct end-to-end case management including investigation, analysis, decision-making, and closure. Meet established SLA targets for case resolution and customer communication. Ensure timely and accurate financial settlement of all assigned disputes.

• Analysis & Interpretation (30%):

• Interpret and apply C&I, and contractual terms. Conduct detailed research and reconciliation across pricing, invoicing, and transaction data. Analyze complex structures, discounts, rebates, and contractual obligations. Determine root cause of disputes through systematic investigation. Evaluate financial impact and risk exposure for each dispute

• Decision Making & Resolution Actions (15%):

• Determine appropriate resolution outcomes in alignment with company policy and approval frameworks. Initiate credit memos or recovery actions within approved authority limits. Recommend dispute outcomes requiring escalation beyond standard policy. Exercise sound judgment on high-value, complex cases with limited precedent. Balance financial recovery with customer relationship preservation

• Cross-Functional Collaboration (10%):

• Partner with Legal, Finance, Sales, External Partners, and Operations teams on complex cases. Coordinate with Sales on customer communications and relationship management. Engage Legal counsel on contractual interpretation and risk assessment, as needed. Collaborate with Finance on revenue recognition and accounting treatment to ensure back-end account hygiene. Work with IT and Master Data teams to resolve systemic data issues.

• Documentation, Compliance & Process Improvement (5%):

• Maintain complete, auditable case documentation in accordance with SOX and internal controls. Ensure compliance with company policies, contract terms, and regulatory requirements. Identify systemic C&I issues and escalate trends appropriately to management. Contribute to process improvement initiatives and best practice development. Support internal and external audit requests related to dispute cases.

Qualifications for the role:

• Bachelor's degree in Finance, Accounting, Business Administration, or related, or equivalent relevant experience in lieu of degree

• Strong understanding of Excel (spreadsheets, tools, and macros), Proficiency in SAP (or similar ERP system) required

• 2+ years of experience in dispute resolution, credit management, or accounts receivable. Proven track record managing high-value, complex financial disputes

• Experience with Shipping and freight, returns, contract pricing, or commercial contracts preferred

• Background in B2B industrial, manufacturing, or technology sectors preferred

• Prior exposure to SOX compliance and internal controls preferred

• Candidates must already possess authorization to work for ABB in the US.

What's in it for you:

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions 

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.