Executive Fulfilment Services - 1SS

SUMMARY:

The 1SS Executive supports the day-to-day operations of the 1SS service, coordinating with brand partners and internal teams to help ensure orders, inventory, returns, and billing activities are handled accurately and on time. The role monitors operational performance, resolves routine issues, and escalates risks that may affect service levels or partner experience.

RESPONSIBILITIES:

• Coordinate daily 1SS operations between brand partners and internal teams, including Operations, Warehouse, Customer Service, Finance, and Marketplace teams.
• Monitor order processing, fulfillment, dispatch, and delivery issues; follow up on delays and exceptions through resolution.
• Coordinate inventory updates, stock adjustments, SKU or product data changes, and related operational requirements.
• Create and maintain product listings and product information in relevant systems, ensuring details are complete and accurate.
• Create purchase orders (POs) based on approved requirements; verify item, quantity, pricing, and other details, and coordinate any corrections with the relevant teams.
• Support brand onboarding and operational readiness, including gathering required information and coordinating process setup.
• Track returns, cancellations, lost or damaged items, and other inventory discrepancies; ensure cases are documented and routed to the appropriate team.
• Prepare and validate operational and billing reports, remittance details, invoices, and supporting documents.
• Follow up on outstanding payables, claims, credit notes, and billing discrepancies with brand partners and internal Finance teams.
• Maintain accurate records of operational issues, partner requests, decisions, and follow-up actions.
• Monitor agreed service levels and key operational indicators; flag recurring issues and recommend process improvements.
• Provide timely updates to internal stakeholders and brand partners on open issues, risks, and action plans.
• Support the creation and maintenance of standard operating procedures and partner-specific process documentation.

QUALIFICATIONS:

• Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or a related field—or equivalent relevant experience.
• Experience in e-commerce, fulfillment, marketplace operations, logistics, or account coordination is an advantage.
• Strong organizational skills and attention to detail, especially when handling order, inventory, and billing data.
• Proficiency in Microsoft Excel or Google Sheets; experience with operational or order management systems is a plus.
• Clear written and verbal communication skills, with the ability to coordinate across teams and with external partners.
• Able to manage multiple priorities, meet deadlines, and follow through on open issues.

SUCCESS MEASURES:

• Orders and operational requests are monitored and followed up on promptly.
• Inventory, returns, claims, and billing records are accurate and properly supported.
• Partner and internal queries receive clear, timely updates.
• Service-level risks and recurring issues are identified and escalated early.
• Operational processes and reporting are maintained consistently.

Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

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The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty, and lifestyle destination, and part of Global Fashion Group. As one of the region’s pioneering large-scale e-commerce platforms, ZALORA has established a strong presence across Southeast Asia, with key markets in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong, and receives over 50 million visits monthly.

ZALORA does not accept resumes or candidate submissions from third parties for any position, whether advertised or otherwise, unless ZALORA has entered into a valid written agreement with such third party and has expressly requested candidate referrals.

Any third party that submits unsolicited candidate information, resumes, or profiles without prior written authorization from ZALORA agrees that it has no entitlement to any placement fee, referral fee, or other compensation, even if the candidate is later hired or engaged by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using, processing, and disclosing the personal data contained in your application and any supporting documents for recruitment-related purposes, including assessing and evaluating your suitability for the present role and for other positions and career opportunities within ZALORA. Your personal data may be shared within the ZALORA Group and with authorized third-party service providers on a need-to-know basis for these purposes.

Where applicable, your personal data may also be stored or processed on systems or servers operated by ZALORA’s service providers, including providers located outside the jurisdiction in which your data was collected. You may request access to or correction of your personal data held by ZALORA by contacting the relevant ZALORA contact point or Data Protection Officer.