Quest Diagnostics

Operates nationwide clinical laboratory testing

Phlebotomist 3

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours

Full-timeNashville, TN, USA$18.36 - $27.54 /hr

About the Job

Requirements

Three years of phlebotomy experience is required.
A high school diploma or equivalent is required.
Phlebotomy certification is required in California, Nevada, Washington, and Louisiana.
Travel up to 75% is required.
English is required.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed.
Ability to perform repetitive hand motions with fine dexterity and to stand or sit for extended periods.
Ability to walk and stand frequently and occasionally bend, kneel, reach, twist, or pull.
Ability to use a phone and computer extensively and communicate frequently in English with patients and clients.
Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.
Ability to work independently and accurately with minimal on-site supervision in a fast-paced setting.
Proven track record as a phlebotomist, including pediatric and geriatric collections.
Keyboard and data-entry experience.
Ability to perform venipuncture and capillary draws and frequently handle difficult pediatric, geriatric, and hard-stick collections with minimal error.
Ability to obtain patient identification and signatures and accurately enter patient registration, test order, and billing information.
Ability to prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
Ability to research test and client information and verify written and electronic orders using laboratory technology systems or a directory of services.
Ability to provide professional, respectful, and efficient service to patients and clients; use verbal and written communication, problem-solving, and collaboration to complete procedures and address questions.
Ability to communicate collection procedures clearly and address patient questions.
Ability to maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
Ability to provide coverage across patient service center and in-office patient service locations within the assigned territory, including with minimal notice.
Ability to complete daily office activities accurately and on time.
Reliable transportation, a valid driver's license, and a clean driving record where applicable.
Ability to apply sound judgment independently, adapt to operational needs, and maintain workflow continuity.
Ability to collect payments when required and follow corporate policies.
Ability to follow departmental policies, procedures, safety protocols, and compliance standards, including patient-information confidentiality.
Ability to use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Ability to support routine administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Ability to complete required training and maintain current phlebotomy skills and knowledge.

Responsibilities

Travel within an assigned territory to provide professional phlebotomy services at assigned patient service centers, client offices, or other sites.
Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results.
Communicate effectively to provide a professional and efficient experience for patients, staff, and clients.
Work independently with a consistently low error rate and handle complex collections and patient or client situations.
Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in interactions to support service and operational excellence.
Perform specimen collections according to established procedures for a variety of tests, including venipuncture and capillary draws.
Obtain patient identification and signatures to confirm specimen-labeling accuracy, and perform data entry as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by the test order.
Research test and client information and confirm and verify written and electronic orders using laboratory technology systems or a directory of services.
Provide professional, respectful, and efficient service to patients and clients, and address patient questions.
Enter patient registration, test-order, and billing information accurately.
Explain collection procedures to patients and address their questions.
Maintain a clean, orderly, and welcoming collection environment.
Handle multiple priorities in a high-volume setting.
Provide coverage across patient service center and in-office patient service locations within the assigned territory, including with minimal notice.
Complete daily office activities accurately and on time.
Serve as a subject matter expert for complex specimen requirements and special processing, troubleshoot specimen issues, and apply knowledge of the business.
Obtain identification, enter billing information accurately, and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support routine administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete training and maintain current phlebotomy skills and knowledge.

Desired Qualifications

Customer service experience in a retail or service environment.
Training from a phlebotomy-accredited program, or medical assistant or paramedic training.
A professional medical certification, such as medical assistant, phlebotomy, or similar.

Phlebotomist III Territory - Nashville, TN, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends

Pay range: $22.38+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.

Required Work Experience:

Three years of phlebotomy experience required.

Preferred Work Experience:

Customer service in a retail or service environment.

Physical and Mental Requirements:

Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge:

Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills:

Ability to work independently, performing accurate, error‑free work in a fast‑paced setting, with minimal on–site supervision.
Proven track record as a phlebotomist, including pediatric and geriatric collections.
Strong communication skills and ability to adapt to change.
Keyboard/data entry experience.

Required:

High School diploma or equivalent.
Phlebotomy certification required in CA, NV, WA, and LA.
Travel up to 75%
English Required

Preferred:

Phlebotomy accredited program, medical assistant or paramedic training.

Education

High School Diploma or Equivalent (Required)

Languages

English (Required)

Licenses and Certifications

Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required)
Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred)

Work Requirements

Travel Required

Specimen Collection & Processing

Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

Provide exemplary professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
Perform highly accurate data entry for patient registration, test order entry, and billing information.
Communicate collection procedures clearly and address patient questions.
Maintain a clean, orderly, and welcoming collection environment.
Handle multiple priorities in a high-volume setting.

Site Support and Travel

Provide coverage across PSC and IOP locations within the assigned territory with minimal notice.
Ensure that daily activities of the office are completed accurately and on time.
Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.
May act as a mentor to on-site staff, providing guidance and support.

Operations & Compliance

Serves as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and with knowledge of the business.
Demonstrates strong judgment in independently adapting to operational needs and ensuring workflow continuity.
Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
Complete all training and maintain current phlebotomy skills and knowledge.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Salary Minimum: 18.36

Salary Range Mid: 22.95

Salary Maximum: 27.54

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size: 10,001+
Company stage: IPO
Headquarters: Secaucus, NJ
Founded: 1967

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