Lifecycle Services Spare Parts Coordinator

• Provide accurate, timely quotations and follow up opportunities to maximise spare parts sales.
• Process and coordinate customer orders efficiently, working with procurement and project teams to meet delivery deadlines.
• Maintain clear communication with customers, responding promptly to enquiries and advising of any delays.
• Keep ERP and CRM records accurate and up to date, ensuring reliable order tracking and reporting.
• Monitor sales performance and identify opportunities to improve revenue and customer satisfaction.
• Support timely invoicing and follow up customer payments with the finance team.
• Improve spare parts procedures to reduce delays, minimise errors and strengthen departmental efficiency.

Essential qualifications and experience

• Experience in spare parts coordination, sales administration, order processing or a similar customer service role.
• Working knowledge of ERP systems, such as Oracle or SAP, and customer relationship management (CRM) systems.
• Proficiency in Microsoft Excel, Word and Outlook, including preparing reports and analysing sales data.
• Strong written and spoken English, with good organisational and customer communication skills.

Desirable qualifications

• A relevant qualification or apprenticeship in business administration, engineering, supply chain or a related discipline.
• An HNC, HND or degree in a relevant subject would be advantageous but is not essential.
• Experience within an engineering, manufacturing or industrial equipment environment.

• Prepare and issue spare parts quotations, respond to customer enquiries and follow up outstanding offers.
• Process customer orders and coordinate with procurement and project teams to support timely delivery.
• Monitor order progress, communicate delays to customers and escalate potential delivery issues.
• Maintain accurate customer, quotation and order records in ERP and CRM systems.
• Produce sales reports, track key performance indicators and analyse sales trends.
• Liaise with finance on invoicing and outstanding customer payments.
• Maintain spare parts lists, historical records and departmental procedures.
• Provide administrative and project support, contributing to improvements in the spare parts sales process.