Professional Services Intern

The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.

Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.

The Professional Services Intern will support client-facing servicing consulting projects, gaining hands-on exposure to mortgage servicing workflows.

Responsibilities

• Attend daily project calls and keep internal and external teams updated on tasks, timelines, and status

• Contribute individually and as a team member to a designated functional area, analyzing business processes and working toward goals set by an experienced manager

• Maintain project documentation, meeting notes, and action-item logs, and help prepare status updates for internal and client teams

• Support user acceptance testing (UAT), data validation, and configuration review during client onboarding

• Perform additional duties and contribute to projects as assigned

Knowledge and Experience

• Must be currently pursuing a bachelor's degree in business, finance, information systems, or a related field and be at least advancing to their junior year of study

• Excellent problem-solving and troubleshooting skills, with the ability to multi-task and adapt to change

• Strong written and oral communication skills and effective computer skills, including working knowledge of MS Office

• Strong attention to detail and comfort working with data, processes, and documentation; interest in mortgage servicing, financial services, or fintech a plus

Internship Program Schedule

To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:

• Option 1: May 24, 2027 – August 6, 2027

• Option 2: June 7, 2027 – August 20, 2027

Candidates will be asked to select their preferred session during the application process.

Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.