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Anglian Water

Regulated water supply and wastewater services

Operational Control Manager - Water Recycling

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeLincoln, UK

About the Job

Requirements

  • Relevant operational experience.
  • Ability to work in a fast-paced, high-pressure 24/7 control room environment, including days, nights, weekends, and bank holidays.
  • Proven decision-making skills in an operational incident and/or operational environment.
  • Detailed regulatory knowledge or proven experience.
  • Ability to remain highly organised and balance conflicting priorities.
  • Confidence in strategic and tactical decision-making.
  • Ability to think strategically and challenge and change accepted working practices in favor of new and more effective ways of working.
  • Ability to demonstrate budget and financial control.
  • Innovative thinking and a root-cause approach to problem-solving.

Responsibilities

  • Support the Operational Services Control Centre shift teams in delivering a business-critical service and ensure operational call traffic and work requests are managed with appropriate priority.
  • Recognize opportunities and threats in real time and respond accordingly as part of the 24/7 centralized management function.
  • Use the control centre team's skills, systems, and processes to optimize centralized control of operational assets in liaison with field teams.
  • Proactively monitor workloads and operational systems, make informed decisions to optimize asset performance and resource use, and maintain excellent customer service.
  • Manage serious pollution events and Water Recycling Centre compliance in conjunction with local Water Recycling Operational Managers and teams.
  • Manage emerging risks and conduct horizon scanning.

About the Company

Anglian Water

Regulated water supply and wastewater services

Anglian Water provides water supply and wastewater services in the East of England for about 4.3 million customers. It extracts, treats, and distributes drinking water and collects and treats wastewater, funded mainly through regulated customer charges. The company invests in infrastructure and technology to ensure reliable, safe water service and aims to operate with high environmental and social responsibility. It also offers support for customers in financial difficulty and provides priority services for those in need. Compared with peers, Anglian Water’s scale, regulated revenue model, and strong focus on infrastructure investment, water quality, sustainability, and customer support distinguish it from other utilities. The company’s goal is to maintain world-class water quality, deliver dependable services, and advance environmental stewardship and social responsibility in the communities it serves.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$1.4B
Headquarters
Huntingdon, United Kingdom
Founded
1989

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