VirtuHire

Global SA-talent recruitment and EOR

Outbound Customer Service Representative HVAC

Account ManagementPosted on Nov 10

Full-timeRemote in South AfricaNo salary listed

About the Job

Requirements

Minimum 1 year of high-volume outbound calling experience on US-facing campaigns.
Experience in customer care, customer retention, or appointment setting.
Ability to manage a full day of outbound calling with resilience and consistency.
Clear spoken English and a friendly, natural telephone manner.
Reliable employment history and consistent tenure.
Ability to work US hours.

Responsibilities

Make high-volume outbound calls to existing customers.
Follow up with customers to encourage repeat business and reactivate inactive accounts.
Generate bookings for maintenance visits and service calls.
Identify potential HVAC replacement opportunities.
Maintain consistent daily calling activity and customer engagement.
Record customer interactions and outcomes accurately in the CRM.

Desired Qualifications

ServiceTitan or other home services CRM experience is advantageous.
Experience with maintenance or membership plan campaigns is a plus.

Outbound Customer Service Representative HVAC | US Hours

VirtuHire · South Africa (Remote) · — · Posted 2026-11-10

Workplace: remote

Department: Sales

Description

About the Role

Our client in the US is looking for an Outbound Customer Service Representative to contact an existing database of 30,000–35,000 customers, ensuring every customer is contacted at least once per quarter. The goal is to reactivate customers and generate bookings for maintenance visits, service calls and potential HVAC replacements through consistent, high-volume outbound calling.

Responsibilities

Make high-volume outbound calls to existing customers.
Follow up with customers to encourage repeat business and reactivate inactive accounts.
Generate bookings for maintenance visits and service calls.
Identify potential HVAC replacement opportunities.
Maintain consistent daily calling activity and customer engagement.
Record customer interactions and outcomes accurately in the CRM.

Requirements

Minimum 1 year of high-volume outbound calling experience on US-facing campaigns.
Experience in customer care, customer retention or appointment setting.
Resilient and consistent, with the ability to manage a full day of outbound calling.
Clear spoken English and a friendly, natural telephone manner.
Reliable employment history and consistent tenure.
ServiceTitan or other home services CRM experience is advantageous.
Experience with maintenance or membership plan campaigns is a plus.
Ability to work US hours.

Apply

Apply at VirtuHire

About the Company

VirtuHire

Global SA-talent recruitment and EOR

VirtuHire connects US, UK, and Australia-based companies with pre-vetted South African professionals, providing end-to-end recruitment and employer-of-record (EOR) services. It sources and vets candidates, presents a shortlist within about five business days, and then handles onboarding, payroll, compliance, and ongoing HR management as the legal employer of records under a monthly retainer with a 30-day replacement guarantee. The service differentiates itself with offshore staffing from South Africa offering payroll-less recruitment fees plus full HR administration and significant salary-cost savings of roughly 60% to 85% compared with US hires. Its goal is to simplify international hiring for growing companies by delivering quick access to vetted talent, compliant HR processes, and predictable costs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Cape Town, South Africa
Founded: 2019

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