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Mercier Consultancy Group

Norwegian Speaking Financial Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Norwegian, spoken and written.
  • Valid EU passport is mandatory.
  • Strong proficiency in English for professional internal communication.
  • Eligibility to work remotely within Greece.
  • Previous experience in finance, banking, or customer support is highly advantageous.
  • Strong analytical skills and a passion for building trust within a financial context.

Responsibilities

  • Provide financial support and guidance to Norwegian-speaking clients via phone, email, and chat.
  • Manage sensitive financial inquiries with professionalism, accuracy, and adherence to industry compliance standards.
  • Analyze customer issues and deliver solutions tailored to individual financial needs.
  • Maintain detailed documentation of financial interactions in the customer relationship management system.
  • Stay updated on financial regulations and product offerings to provide informed advice.
  • Collaborate with cross-functional teams to improve service delivery and customer satisfaction metrics.
  • Participate in regular training modules to maintain excellence within the finance department.

Desired Qualifications

  • Previous experience in finance, banking, or customer support.

About the Company

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