Engagement Program Manager
TikTok
Engagement Program Manager
TikTok
Short-form video platform with ads
The Advertiser Experience team plays a critical role in balancing risk and revenue across advertising and business operations, while ensuring the quality of advertisers on our platform. In this role, you will engage with selected clients who aim to achieve business success through our platform by providing various forms of strategic consultation and support. You will apply a solution-oriented approach to policy and technical issues, while collaborating closely with Sales and cross-functional partners to identify key opportunities that maximize advertiser experience and business outcomes. This role requires a strong client-centric mindset and the ability to proactively identify and deliver new opportunities that create mutual value for both advertisers and the platform. Responsibilities - Serve as the primary point of contact for the Integrity team, supporting Sales teams and advertisers by identifying and resolving integrity-related issues accurately and efficiently. - Identify opportunities to improve advertising review systems and drive systematic enhancements to advertiser experience through collaboration with cross-functional teams. - Educate advertisers through training and consultation, helping them better understand and mitigate their risk factors while improving the smoothness and effectiveness of ad delivery on the platform. - Develop a deep understanding of advertisers’ business models across various industries and act as a TikTok business solutions expert by providing customized support solutions to strategic advertisers and Sales teams.
Minimum Qualification(s) - Bachelor’s degree in any discipline. - 5+ years of experience in client-facing roles or sales support, with strong data sensitivity and analytical capabilities. - Practical experience in advertising integrity, compliance, or Trust & Safety-related functions. - Entrepreneurial mindset with experience navigating ambiguity and fast-changing environments. - Proven ability to prioritize and manage tasks effectively in a rapidly evolving environment. - Business-level Japanese and English communication skills (both written and verbal) as this role will be working with stakeholders across different regions such as China, Japan and Singapore. Preferred Qualification(s) - Experience in internet, high-tech, data analytics, business analytics, or consulting industries is preferred.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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