HR Operations & Admin Specialist

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence, and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. is currently seeking an HR Operations & Admin Specialist to join our team in Gurugram.

Role Summary

We are seeking an experienced HR Operations & Admin Specialist with 8-9 years of relevant experience to support global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment.

The ideal candidate will:

• Manage and coordinate end-to-end HR operational processes within a Shared Services environment, with a strong focus on accuracy, timeliness, and service quality.
• Serve as a functional subject matter expert for Hire-to-Retire (H2R) operations, supporting process governance, compliance, standardization, and continuous improvement.
• Partner with HR Business Partners, Centers of Excellence (COEs), Payroll, Talent Acquisition, Total Rewards, and business stakeholders to support consistent HR service delivery, process improvement, employee experience, and transformation initiatives.

Key Responsibilities

• Manage the delivery of HR operational services across the employee lifecycle and ensure consistent execution of processes in line with agreed service and quality standards.
• Collaborate with regional and business HR teams to support seamless service delivery across supported countries and business units.
• Coordinate and oversee employee lifecycle transactions, ensuring accurate and timely processing and appropriate documentation.
• Manage complex or sensitive employee cases requiring sound HR operational judgment and effective stakeholder coordination.
• Act as a functional SME for enterprise HR platforms, HR case management systems, and workflow tools, while supporting HR data accuracy, integrity, and governance.
• Support HR technology implementations, upgrades, user acceptance testing (UAT), change readiness, and process automation initiatives.
• Perform or coordinate data validation, audit activities, and operational reporting requirements, and address identified data or process issues.
• Ensure HR operational processes comply with organizational policies, applicable regulatory requirements, data privacy expectations, and internal controls.
• Support audit readiness activities and respond to internal and external audit requests within the scope of HR operations.
• Identify opportunities to simplify, standardize, and automate HR processes, and support continuous improvement and operational excellence initiatives.
• Monitor service delivery metrics, transaction volumes, SLA adherence, quality measures, and stakeholder feedback, and provide operational insights and recommendations.
• Maintain and improve SOPs, process documentation, knowledge articles, and operational controls to support consistent execution and knowledge retention.
• Provide guidance, coaching, and knowledge transfer to HR Operations Analysts and other team members, as appropriate.

Skills and Experience

We are seeking candidates with 8-9 years of relevant experience and strong hands-on expertise in Global HR Shared Services processes. The ideal candidate should possess:

• Strong functional expertise in Hire-to-Retire (H2R) processes.
• Advanced knowledge of HR operations, employee lifecycle management, and HR administration.
• Experience working with enterprise HR platforms, HR case management systems, workflow tools, and employee data management processes.
• Strong stakeholder management and communication skills, with the ability to engage effectively across multiple levels of the organization.
• Strong reporting and data analytics capabilities, with advanced proficiency in Microsoft Excel and experience with Power BI or similar reporting tools.
• Ability to manage multiple priorities in a dynamic environment, with a process-oriented mindset and strong attention to detail.
• Ability to lead or coordinate process improvement projects and support change initiatives.
• Strong problem-solving skills and the ability to exercise sound judgment in operational matters.
• Ability to operate effectively in a fast-paced, matrixed global environment.

Preferred Qualifications and Experience

• Graduate or postgraduate qualification in Human Resources, Business Administration, or a related discipline from a recognized university.
• Candidates with prior hands-on experience in both SAP SuccessFactors and ServiceNow will be given preference.
• Prior experience in a Global HR Operations or Shared Services role.
• Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.
• Prior experience in HR master data maintenance or employee lifecycle administration using SuccessFactors, SAP, or a comparable HR platform.
• Strong working knowledge of Microsoft Office, including Excel, Outlook, and PowerPoint.
• Relevant certification in HR, HR operations, project management, change management, or a related discipline would be an advantage.

Working Hours

• This is an office-based position requiring attendance Monday through Friday.
• Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements.
• The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.