Design Strategist

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Design Strategist

About this role

The Design Strategy team is at the heart of driving customer centricity in our business, helping Capital One translate our customer needs into opportunities we can invest in. We work across the organisation as part of cross functional teams, leading a wide range of initiatives from designing new products and services for our customers to cultural transformation and shaping our long term business strategy.

About the team

Design at Capital One is made up of three multi-disciplinary teams. This role is in the Design Strategy team, but you’ll collaborate regularly with our Product Design and in-house Creative Studio teams. 

You’ll also be part of a wider outcome team, working closely with Designers, Researchers, Product Managers and Business Analysts to deliver good outcomes for our customers. 

What you’ll do

• You’ll lead large strategic pieces of work, providing a lens that considers the overarching customer experience, product portfolio, roadmap and business case.

• You’ll champion a customer-first culture to drive our customer centricity agenda throughout the business.

• You’ll lead and support multi-disciplinary teams through discovery, synthesis, ideation, design and prototyping.

• From competitor and market analysis, to consulting and service design, you’ll use human-centred problem solving methodologies to solve complex business problems, enhance user experience and support business growth. 

• You’ll identify opportunities and manage projects to deliver on customer needs and business priorities.

What we’re looking for

• Experience of translating observations into insights playing between strategy, service and/or business design, UX, and research 

• A visual thinker who is adept at communicating via creative software platforms and/or media

• An excellent facilitator, with an ability to bring together different perspectives to get to the right outcome for our customers and our business

• Examples of problem solving through design processes where you have helped businesses arrive at successful solutions

• Proven ability to navigate ambiguity yet act decisively, and a capacity to coach others through the process

• Experience in digital human-centred design, design thinking tools and methods

• Project and stakeholder management experience

Where and how you’ll work

This is a permanent position and can be based in our Nottingham or London offices.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our Nottingham or London office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.