Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
At least 2 years of experience in a formal dining or upscale casual environment.
A high school diploma or General Educational Development (GED) credential.
Proficiency in English.
Flexibility to work any shift, including evenings, weekends, and holidays.
Strong organizational skills, including follow-up, time management, multitasking, and managing multiple priorities in a fast-paced environment.
Ability to communicate and interact positively with all hotel departments.
Ability to move goods weighing up to 40 pounds.
Ability to stand for long periods indoors in a climate-controlled workstation.
Satisfactory completion of a background check.
Responsibilities
Provide hospitality and customer service to guests.
Greet and seat guests entering the restaurant.
Record and confirm reservations through ToastTable or by handling call-in requests.
Monitor the guest waiting list.
Answer telephones for internal and external guests.
Handle room service and to-go orders by telephone.
Handle cash, credit cards, and guest room charges.
Assist with serving guests by bringing meal orders when servers are busy.
Monitor guests' dining experiences, ensure satisfaction with food and service, and promptly and courteously address problems.
Maintain knowledge of menu items and beverage programs.
Assist others as needed to ensure a seamless guest experience.
Set up and break down sections, including cleaning the work area and surrounding areas.
Work with servers to ensure orders are completed as requested and on time.
Maintain a safe and clean work environment.
Report damages, shortcomings, and disturbances to managers or supervisors.
Ensure restaurant operating procedures and hygiene meet food safety standards and regulations.
Work a flexible schedule, including weekends and holidays, and fill in as needed to support restaurant operations as directed by the Restaurant General Manager.
Perform other duties assigned by a supervisor or manager.
Dear Charles is currently seeking a Host/Food Runner to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities
Provides the highest and most efficient level of hospitality and customer service expected by our guests.
Greets and seats guests upon entering the restaurant.
Records and confirms reservations through ToastTable or through call-in requests.
Monitors guest waiting list.
Answer telephones to service internal and external guests.
Handles room service and to go orders via telephone.
Handles cash, credit cards, and guest room charges.
Assists with serving guests by bringing out meal orders if servers are busy.
Helps monitor and observe guest’s dining experience to ensure guest are satisfied with the food and service and respond promptly and courteously to correct any problems.
Maintains a level of knowledge of all menu items and beverage programs.
Is a team player and assists others when and where necessary to ensure a seamless guest experience.
Completes the setup and breakdown of sections, including detailed cleaning of the work area and surrounding areas.
Works with servers to ensure that orders are completed according to request and on time.
Maintains a safe and clean work environment.
Reports any damages, shortcomings, and disturbances to managers or supervisors.
Ensures the restaurant operation procedures and hygiene meet food safety standards and regulations.
Has the ability to work a flexible schedule, including weekends and holidays.
Has the availability to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant General Manager.
Any other duties assigned by Supervisor or Manager.
Fundamentals
Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
Education: High school diploma or general education degree (GED).
Experience: 2+ years of experience in a formal dining or upscale casual environment.
Flexibility to work any shift, including evenings, weekends, and holidays.
Excellent verbal and written interpersonal communication skills.
Proficiency in English required.
Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
Ability to positively communicate and interact with all hotel departments.
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
Ability to stand for long periods indoors with a thematically climate-controlled workstation.
Satisfactory completion of background check.
Study Hotels is a drug-free workplace.
About Us
The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.
Dear Charles is Study Hotels latest culinary offering located inside The Study at Johns Hopkins. Situated proudly at the crest of the hill, as Charles Village rises to the center of the campus, Dear Charles is ideally positioned to instantly become the place for spirited conversations, local gatherings, and celebrations. With a welcoming personality, Dear Charles will engage the community in a positive social dialogue, expressed through a singular informed voice and endearing sense of humor.
Dear Charles features a menu offering cuisine influenced by its Mid-Atlantic location with the warmth and everyday expectations of a village tavern. Elevated but not fussy, our goal is to offer familiar dishes, using locally sourced ingredients, with a range of robust and health-conscious options to meet the needs of a diverse community.
The space provides a direct link to the active pedestrian circulation of the village and campus student center. Intimate in scale and warmly furnished with a subtle patina, the 85-seat restaurant is a perfect complement to the open-air, inspired energy of the hotel’s public space.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.