Full-Time
Waystar
501-1,000 employees
Healthcare payment technology and financial solutions
No salary listed
Mid, Senior
Louisville, KY, USA
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- Bachelor’s Degree is required
- Advanced Degree is preferred
- 3+ years of leadership experience is recommended
- Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred
- Exceptional client service skills
- Self-accountable and trustworthy
- Detail-oriented and organized
- Willingness to lead by example and advocate for team members
- Resourceful and self-motivated in working under pressure in a fast-paced team environment
- Ability to execute and prioritize many tasks in a fast-paced environment
- Professional, effective, and clear communication skills (written and oral)
- Demonstrated listening and analytical skills
- Ability to build strong relationships with team members, strategic clients and partners
- Proficient in Microsoft Office applications, specifically Excel, PowerPoint, and Word
- Manages the overall operations of the Strategic Client Solutions team
- Manages multiple roles and positions within the Strategic Client Solutions team; Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads
- Manages staffing needs and capacity planning for Strategic Client Solutions team to support most strategic clients and partners
- Routinely evaluates the Strategic Client Solutions teams’ statistical performance metrics to ensure the team is on target and servicing our clients and partners accurately
- Takes ownership of interviewing and hiring internal and external candidates
- Conducts quarterly and yearly performance reviews for all managed roles within the Strategic Client Solutions team; Strategic Solutions Analysts, Senior Strategic Solutions Analysts, and Strategic Solutions Team Leads
- Ensures that strategic clients and partners are assigned appropriately to the Strategic Solutions Analysts and Senior Strategic Solutions in order to successful support business needs
- Directly manages Strategic Solutions Team Leads and ensures that they are appropriately leading and driving their dedicated teams of Strategic Solutions Analysts
- Oversees the overall operations of dedicated support responsibilities for the Strategic Solutions Analysts to ensure that Service Level Agreements are maintained
- Ensures that the Strategic Client Solutions Team is accurately informed and aware of any relative company and/or industry updates to ensure our strategic clients and partners are adequately supported
- Constantly reviews, updates, and organizes department process documentation for the Strategic Client Solutions team
- Works cross-functionally to achieve operational success for Strategic Client Solution team; routinely works with Client Management, Solution Adoption, Product, etc.
- Demonstrates effective written and verbal communication skills
- Serves as an escalated point of contact for our strategic clients and partners
- Provides industry or company knowledge and expertise as appropriate
- Sometimes travels onsite to visit assigned clients and partners
- Provides special project leadership and guidance using Six Sigma knowledge and experience to improve internal and/or client-facing processes
- Provides direct coaching to Strategic Solutions Analysts to help grow and develop employee retention and success
- Develops, prepares and analyzes reports for Executive Leadership review, and presents to various levels of Leadership
- Creates and maintains service and performance metric reports and statistics
- Assists with managing expectations for strategic clients and partners when necessary
- Possesses a breadth of overall knowledge on all strategic clients and partners, and can articulate overall health of client and partner from a support standpoint
- Performs other tasks and/or projects as assigned by management within the area of responsibility and control
- Experience working in healthcare, whether it be medical billing, coding, administration, etc. is preferred
Waystar simplifies healthcare payments through its cloud-based platform. This platform helps healthcare providers manage their financial workflows more efficiently and enhances the overall financial experience for patients. By integrating with major healthcare information systems (HIS) and practice management systems, Waystar supports over 450,000 providers, 750 health systems and hospitals, and 5,000 health plans. Unlike many competitors, Waystar focuses on unifying various payment processes into a single platform, making it easier for healthcare organizations to navigate financial transactions. The company's goal is to bring clarity and efficiency to healthcare payments, ultimately improving the financial health of providers and the experience of patients.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Louisville, Kentucky
Founded
2000
Simplify's Take
What believers are saying
- Waystar's Auth Accelerate reduces authorization time by 70%, boosting auto-approval rates.
- Waystar's AI-powered platform ranked #1 in eight categories by Black Book Market Research™.
- Waystar's fiscal year 2024 revenue grew 19% year-over-year, reaching $944 million.
What critics are saying
- Emerging AI-driven RCM platforms could threaten Waystar's market position.
- Rapid technological advancements may outstrip Waystar's integration capabilities.
- Potential regulatory changes in data privacy laws could necessitate costly updates.
What makes Waystar unique
- Waystar's platform supports over 450,000 providers and 750 health systems.
- Waystar has been Best in KLAS® claims clearinghouse every year since 2010.
- Waystar integrates with all major HIS and practice management systems.
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Benefits
401(k) matching: We’re proud to help our team members build their financial futures with a range of investment options available.
Career mobility: We’re all about professional growth. In 2018, roughly 15% of our team members stepped into a new role within the company.
Waystar welcome: Our weeklong onboarding program positions introduces our company and leadership team and positions every new hire for success.
Family friendly: Waystar offers paid leave for maternity, paternity and adoption and prioritizes work-life balance for all team members.
Company News
Victory Capital Management Inc. makes new $2.42 million Investment in Waystar Holding Corp. (NASDAQ:WAY).
92% of leaders rank AI and advanced automation as a key focus for overcoming industry challengesPatient Access and Claim Management emerge as the top RCM functions prioritized for automation investmentLEHI, Utah and LOUISVILLE, Ky., March 4, 2025 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the results of a comprehensive Qualtrics market survey identifying the top revenue cycle management (RCM) trends of 2025. The study surveyed 600 healthcare RCM, finance, and technology leaders from provider organizations of all types and sizes. The findings show that decision-makers are actively prioritizing AI and advanced automation to address critical challenges, with a focus on automation in patient access and claim management.Healthcare leaders face mounting pressure from rising administrative costs, increasing claim denials, payer conflicts, and cybersecurity threats. The research highlights a strong shift toward strategic software investments that accelerate cash flow, adapt to evolving payer policies, and optimize performance.The top six trends for healthcare leaders in 2025 include:Expanding AI and generative AI investments to streamline RCM operations: 92% of leaders indicate their top priority is to invest in AI and advanced automation for RCM. Key focus areas for investment, in order of priority, include patient access, claim management, revenue integrity, patient financial care, denial prevention, and denial management.92% of leaders indicate their top priority is to invest in AI and advanced automation for RCM. Key focus areas for investment, in order of priority, include patient access, claim management, revenue integrity, patient financial care, denial prevention, and denial management
Latest software innovation automates every step of the authorization submission process, reducing time by 70% and dramatically boosting auto-approval ratesLEHI, Utah, and LOUISVILLE, Ky., Feb. 28, 2025 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced the launch of its Auth Accelerate solution, a major expansion of its advanced automation capabilities designed to streamline the prior authorization process from start to finish.Prior authorizations pose significant challenges across the healthcare spectrum. In response, providers have made automation for patient access, including prior authorizations, their top investment revenue cycle priority for 2025, according to a recent third-party survey. Securing payer approval requires navigating complex rules and continuous status checks, consuming up to 24 minutes per authorization. With tens of millions of prior authorizations occurring each year, this labor-intensive process contributes to one of healthcare's top administrative burdens. A recent American Medical Association survey found that more than one in four physicians say prior authorization has led to a serious adverse event for a patient in their care, while 78% report that delays cause patients to abandon care.Waystar Auth Accelerate overhauls this traditionally time-consuming workflow by automating every step of the authorization submission process
In January, Waystar's Patient Access solutions were named Best in KLAS.
Waystar (NASDAQ: WAY), a provider of leading healthcare payment software, today announced the launch of its Auth Accelerate solution, a major expansion of its advanced automation capabilities designed to streamline the prior authorization process from start to finish.