Dental Front Office Lead

Overview

Join Our Team! Come work with a dynamic team in a gorgeous office.  You will have a drama-free work environment with a team that puts patient experience above all else.  We offer great wages and medical and vision insurance.  Our team's average monthly bonuses range from $750 to $2,000 each team member, each month.  We reward those who assist us in our exceptional patient care.  Join us, and you may also receive a sign-on bonus. $500 at the end of 90 days and $1,000 at 6 months.  Compensation: $30–$35 per hour (based on experience), plus monthly bonus opportunities About Us At Del Mar Family Dentistry, we strive to live our core values every day and to build lifelong relationships with our patients. We are committed to improving our patients' overall health and wellness, not simply treating disease.  Del Mar Family Dentistry is a General Dental Fee-For-Service Practice that needs an outstanding full-time Dental Front Office Lead for our administrative department. Are you outgoing, bubbly, and able to create a warm first impression? Do you excel at educating patients and helping them understand the benefits of their treatment? Do you enjoy working with a team that truly prioritizes exceptional customer service? We are looking for a coordinator who is both caring and confident when discussing financial options with patients. The ideal candidate is comfortable reactivating unscheduled treatment, enjoys helping patients move forward with their care, and is passionate about maintaining a productive and efficient schedule for the doctor. Managing Accounts Receivable, optimizing patient flow, maximizing customer service, and supporting practice productivity are key components of this role. This position requires someone who can successfully multitask while remaining highly organized, detail-oriented, and patient-focused.

Essential Primary Duties & Functions

• Oversee, support, and train administrative front office team members
• Ensure front office protocols are followed for scheduling, financial discussions, patient communication, recare, reactivation, accounts receivable, and insurance
• Maintain HIPAA best practices and required certification
• Manage financial agreements, accounts receivable, statements, collections, and patient follow-up
• Complete patient checkout, including collecting payments, scheduling future visits, verifying provider information, and submitting insurance documentation
• Monitor provider schedules to support production goals, same-day treatment opportunities, and major openings

Essential Secondary Duties & Functions

• Support patient treatment reactivation efforts
• Assist with inbound calls related to scheduling, accounts, insurance, billing, and new patients
• Oversee insurance verification, payment posting, and insurance-related processes
• Monitor patient emails and messaging systems and respond appropriately
• Monitor patient reviews and support internal and external marketing efforts
• Track new patient referral sources in the practice management system
• Complete end-of-day and end-of-month processes and provide reports as needed

Required

• Minimum of 3 years of dental front office experience
• High School Diploma or equivalent
• Strong understanding of dental insurance, scheduling, treatment presentation, and financial coordination

Preferred

• Experience leading administrative teams
• Strong Accounts Receivable management experience
• Fee-for-Service dental practice experience
• Advanced communication and patient relationship skills

Why Del Mar Family Dentistry?At Del Mar Family Dentistry, we believe exceptional dentistry starts with exceptional people. If you are passionate about patient care, thrive in a leadership role, and want to make a meaningful impact on patients' health and lives, we'd love to meet you.

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