Safeware

Wearable safety airbags for fall protection

Help Desk Administrator

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeLanham, MD, USANo salary listed

About the Job

Requirements

Two or more years of experience.
Working knowledge of help desk software, databases, remote-control tools, and the fundamental operations of relevant software, hardware, and other equipment.
Related experience and training in troubleshooting and providing help desk support.
Ability to work in a fast-paced, multitask environment.
Ability to track progress and communicate project status regularly to impacted parties.
Ability to manage multiple projects, maintain meticulous records, and compose statistical reports.
Ability to work unscheduled hours and occasional weekends.
Ability to communicate effectively, including talking and hearing.
Ability to remain seated for extended periods while using hands and fingers to operate a computer, peripherals, and audiovisual equipment.
Ability to occasionally stand, walk, reach with hands and arms, and perform movements such as climbing or balancing as needed.
Ability to position oneself, including stooping, kneeling, crouching, or crawling, to access equipment or work areas.
Close vision for computer work and detailed tasks.
Ability to reach up to six feet.
Ability to lift, carry, push, or pull up to 20 pounds.

Responsibilities

Respond to requests for technical assistance in person, by phone, chat, or email.
Diagnose and resolve technical hardware and software issues.
Advise users on appropriate actions and research questions using available information resources.
Follow up with customers and users to ensure complete issue resolution.
Identify and escalate situations requiring urgent attention, redirect problems to the correct resource, track and route problems and requests, and document resolutions.
Resolve technical problems with local area networks and wide area networks.
Update training manuals for new and revised software and hardware.
Stay current with system information, changes, and updates.
Train computer users as necessary.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Install, modify, and repair computer hardware and software.
Manage IT-related inventory.
Analyze and identify trends in issue reporting on ticket queues and suggest preventive solutions.
Perform other duties as assigned.

Desired Qualifications

Bachelor’s degree.
Familiarity with help desk ticket applications, including keeping them up to date and reviewing them at weekly information technology meetings.
Occasional travel to company offices may be required.
A sense of urgency.
A positive attitude.
Attention to detail.
Good communication skills.
Teamwork.
Problem-solving skills.

Help Desk Administrator
Job Description

Safeware, Inc. is seeking a Help Desk Administrator to provide first level user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Properly escalates unresolved problems to correct resources, understands the difference between a problem and a service request. Provides world class customer service. This position will report on site in Lanham, MD or Richmond, VA office.

Safeware, Inc. is a full line safety products distributor and service provider. Founded in 1979, Safeware has been providing public safety products to our nation’s heroes for over 40 years. Our company is built upon a foundation of dedicated professionals whose expertise and passion focuses on protecting our nation and serving those who serve others. Safeware is headquartered in Lanham, MD, just outside of Washington, DC, with branches in Philadelphia, PA, Richmond, VA, and Denver, CO, Gainesville, GA, Columbia, MD, Phoenix, AZ, and Miami, FL.

Responsibilities:

Responds to requests for technical assistance in person, via phone, chat or email.
Will diagnose and resolve technical hardware and software issues.
Advises user on appropriate action, may need to research questions using available information resources.
Follow up with customers and users to ensure complete resolution of issues.
Identify and escalate situations requiring urgent attention, redirect problems to correct resource, track and route problems and requests and document resolutions, resolve technical problems with Local Area Networks and Wide Area networks.
Help update training manuals for new and revised software and hardware, stay current with system information, changes and updates, train computer users as necessary.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Install, modify, and repair computer hardware and software
Manage IT-related inventory
Analyze and identify trends in issue reporting on the ticket queues; suggest preventive solutions
Other duties as assigned

Qualifications:

Bachelor’s degree preferred
2+ years of experience
Working knowledge of help desk software, databases, and remote control with the fundamental operations of relevant software, hardware and other equipment
Related experience and training in troubleshooting and providing help desk support, detail-oriented with superb organizational and problem-solving skills.
Must have the ability to work in a fast paced, multi-task environment.
The ability to track progress and communicates project(s) status on a regular basis to all impacted parties.
Must be able to manage multiple projects, keep meticulous records, and compose statistical reports.
Must have the ability to work unscheduled hours and occasional weekends.
Occasional travel to company offices may be required.

Preferred Qualifications:

Familiarity with help desk ticket applications, keeping it up to date and review at weekly IT meetings
Sense of urgency
Positive attitude
Detail oriented
Good communication skills
Team player
Problem-solving skills

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the Help Desk Administrator role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this position, the employee is regularly required to:

Communicate effectively, including talking and hearing.
Remain seated for extended periods while using hands and fingers to operate a computer, peripherals, and audio/visual equipment.
Occasionally stand, walk, and reach with hands and arms.
Perform movements such as climbing or balancing, as needed.
Position themselves (e.g., stoop, kneel, crouch, or crawl) to access equipment or work areas.

Additional requirements include:

Close vision for computer work and detailed tasks.
Ability to reach up to 6 feet.
Ability to lift, carry, push, or pull up to 20 pounds.

About the Company

Safeware

Wearable safety airbags for fall protection

Safeware makes wearable safety devices with smart airbags for fall protection, selling directly to industrial and corporate customers. The flagship C3 vest uses proprietary sensors and an algorithm to detect a fall and inflates the airbag in about 0.2 seconds, with an electronic inflator, a battery lasting over 100 hours, a replaceable cartridge, and automatic location-based emergency alerts via a connected app. It differentiates itself through fast deployment, long battery life, a cartridge-based reusable airbag system, in-house manufacturing, and a track record of industry awards and profitable growth without external funding. Its goal is to build a broad human safety ecosystem that protects people in industrial work, elder care, transportation, and everyday activities by combining wearable airbags with IoT safety features.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Gyeonggi-do, South Korea
Founded: 2016

Recently Posted Jobs

Explore more opportunities at Safeware

See more jobs