Canon Business Process Services

Managed workplace and document services

Floor Coordinator

Administrative SupportConfirmed live in the last 24 hours

Full-timeBloomington, MN, USA$25 - $25.76In-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 2 years of experience working in a professional office environment is required.
Prior hospitality experience, including managing office inventory, conference-room setup, or event assistance, is required.
The ability to provide a high level of customer service to clients and customers is required.
Strong attention to detail and initiative in fulfilling business needs are required.
Thorough knowledge of metering, weighing, logging, and other shipping procedures is required.
Proficient computer skills, including Microsoft Office, are required.
The ability to perform complex functions of fax, scanner, metering, stamping, and tracking systems is required.
A professional attitude and appearance are required.
The role requires regular twisting, turning, squatting, bending, reaching, lifting, and prolonged periods of sitting, standing, or walking.
The role may require regularly lifting and carrying up to 20 pounds, moving items over 50 pounds with a mail cart, and occasionally lifting up to 50 pounds.
The role may occasionally require climbing stairs and requires the ability to work overtime.

Responsibilities

Maintain a visible presence on the assigned floor and serve as a point of contact, providing hospitality and customer services to the client, guests, and vendors; greet visitors professionally and courteously and provide an integrated VIP workplace experience.
Take ownership of floor operations, report issues to facilities, maintenance, security, information technology, or other appropriate operations teams, and follow up to ensure they are addressed.
Ensure legal and business professionals have appropriate workspace, connectivity, and supplies, and ensure systems such as printer networks, heating, cooling, and lighting function effectively.
Manage service requests, including imaging, car service, mailing, and printing, using a closed-loop approach.
Greet visitors and provide office-services and general-office information, such as printing guidance and office maps; anticipate needs and identify opportunities to improve the end-user experience.
Use Canon devices, office-center tools, workstations, and applications to complete service requests.
Use advanced print-property features in Adobe Acrobat, Excel, Outlook, and Microsoft Word, including hole punching and collating documents.
Complete jobs according to individual preferences and regularly share and update those preferences to ensure continuity.
Answer emails and phone calls professionally and with appropriate etiquette representing CBPS.
Use PS Ship in Outlook to create domestic and international FedEx labels and tracking-number hyperlinks with relevant information.
Create shipping labels and envelopes of various sizes with sender and return addresses correctly placed.
Manage time by responding to emails promptly and completing tasks within an appropriate timeframe for the workload.
Bind, laminate, and cut documents using the office service center's available methods.
Manage supplies for the assigned floor by identifying frequently used items, restocking needs, specialty supplies, and recipients.
Resolve minor hardware issues, including paper jams and cleaning.
Enter all requests and task completions in accountability software.
Support assigned-floor events and special projects by advising on preparation best practices, routing requests during events, and needed supplies.
Manage high volumes of work efficiently by using office tools to track service-request accountability and prioritizing or delegating competing demands to available team members.
Overcome challenges resourcefully, propose solutions, seek guidance when needed, anticipate problems, and adjust course as required.
Maintain ownership and resilience by planning alternative ways to complete work without sacrificing quality.
Build professional relationships by responding considerately to client needs and seeking opportunities to provide service.
Ensure customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building relationships; coordinate with facilities, catering, and other vendors as needed.
Receive, sort, and deliver incoming mail and packages to assigned floors within established timeframes; log incoming and outgoing items as required and check them for accuracy and completeness.
Organize and distribute supplies to client employees according to requests; verify and log deliveries; monitor inventory, stock paper and toner, and keep ambassador offices and copy areas organized.
Handle items for distribution to some or all client employees, affiliates, and dealers.
Estimate runtime for small- to medium-sized photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and routine cleaning.
Prepare weekly production and volume reports to measure productivity and prepare billing charges.
Provide administrative services such as inserting, copying, photocopying, and faxing as needed.
Set up and maintain visiting attorneys' offices.
Learn new features and functions of copying machines, fax machines, scanners, and shipping equipment as office-automation technology changes.
Train client end users on new features and functions of copying machines, fax machines, scanners, and shipping equipment.

Desired Qualifications

Print, copy, and binding experience is a plus.

Overview

Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client,

client guests and vendors, greeting customers and visitors with a high degree or professionalism and courtesy. To also provide an integrated

VIP experience—providing a unique mix of guest services, office services and an elevated workplace experience—focused on driving results.

Responsibilities

Service Excellence: Office space is dynamic, and each floor occupant has unique needs. Ensure everyone has what they need.

● Own the floor—everything should be working well – if not, report to appropriate operations teams (facilities, maintenance, security, IT,

etc.), and follow up to see that it is addressed.

● Ensure legal and business professionals have appropriate space, connectivity, and supplies to do their work.

● Ensure all systems are working effectively (printer network, cooling and heating, lights etc.)

● Manage all service requests (imaging, car service, mailing, printing, etc.) with closed loop approach.

● Ensure all visitors are greeted and provided with office services information and key general office information (where to print, office

map, etc.).

● Anticipate needs and proactively seek opportunities to elevate the end-user experience.

Core Functionality: Utilize Canon devices, office center tools, workstations, and applications to complete service requests.

● Operate the advanced features of the print properties menu for Adobe Acrobat, Excel, Outlook, and Microsoft Word (hole punching,

collating documents, etc.).

● Complete jobs to individual preference and ensure individual preferences are shared and updated regularly for continuity.

● Answer E-mails and phone calls with the proper professionalism and etiquette that represents CBPS appropriately and encourages

future interactions.

● Operate PS Ship in Outlook, to create domestic and foreign Fed Ex labels as well as create hyperlinks for sharing tracking numbers,

pertinent info, etc.

● Create white labels for shipping and creating envelopes of various sizes with both sender and return addresses placed properly.

● Exercise time management, answering emails promptly and completing tasks within an appropriate time based on the workload.

● Bind documents in all the methods used at the office service center (Floor Ambassadors should have knowledge of how to bind,

laminate or cut with the various methods for all requests).

● Manage the supply demand for your assigned floor: what are the major supplies used on the floor? How often are restocks needed?

What specialty supplies are needed, and who needs them?

● Solve minor issues with hardware (paper jams and cleaning).

● Appropriately input all requests/task completions in accountability software

Events and Special Projects: Support assigned floor as needed.

· Provide operational expertise and consultation – best practices to prepare for the event, where to route requests during the event,

supplies needed, etc.

The Approach: To provide an exceptional VIP workplace service experience for legal and business professionals,

● Manages a high volume of work with efficiency: Utilizes office tools to create or manage a system for tracking accountability for all

service requests. Juggle competing demands by prioritizing or delegating to available team members.

● Entrepreneurial and resourceful: Consistently overcomes challenges and leverages resources to creatively solve problems. Proposes solutions to issues without much guidance (but isn’t afraid to ask questions). Proactively asks for help, anticipates problems, and course-corrects where needed.

● Attention to detail: Notices and fixes errors that others might overlook. Acknowledges mistakes and turns them into learning opportunities.

● Strong sense of ownership and resilience: Plans and finds alternative paths, when needed, to get to the finish line. Never sacrifices quality of their product.

● Dependability and approachability: Comes across as genuinely considerate of clients’ needs to succeed. Builds authentic professional relationships and seeks out opportunities to deliver exceptional service.

Customer Service: · Ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships. Work with facilities, catering and other vendors when needed. Strong communication skills, oral and written. Proven ability to remain calm under pressure, good work ethic, sound judgement with good problem-solving abilities

Mail/Packages/Pouches: · Receive, sort, and deliver all incoming mail & packages to assigned floors and within established time frames. · Log outgoing and incoming items as required and review for accuracy/completeness.

Supplies/Copying/Administration: · Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. · Monitor inventory of supplies, stock paper and toner and keep Floor Ambassador offices and copy areas neat and organized · Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc. · Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs. · May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings. · Prepare weekly production and volume reports in order to measure productivity and prepare billing charges. · Provide other administrative services from inserting, copying and photocopying to faxing as needed. · Set up and maintain visiting attorneys’ offices. · Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site. · Train end users (the client) on new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

Qualifications

High school Diploma or equivalent
2+ years’ experience working in a professional office environment.
Prior hospitality experience (managing office inventory, conference room set up, event assistance, etc.)
Ability to provide a high level of exceptional customer serve to our clients and customers
Strong attention to detail and a high level of initiative to fulfill business needs up to expectation
Print, copy and binding experience is a plus
Thorough knowledge of all metering, weighting, logging, and other shipping procedure
Proficient computer skills (MS Office, etc.)
Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems), excellent customer service, professional attitude and appearance are a must.

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs.
May occasionally lift up to 50 lbs.
May occasionally need to climb stairs.
Ability to work overtime

What We Offer:

Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Compensation: 25 to 25.76 (USD)

About the Company

Canon Business Process Services

Managed workplace and document services

Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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