Production Control Manager

Key Responsibilities

• Lead, coach, and develop Production Control Specialists, setting clear expectations and supporting consistent performance across the team. 
• Oversee daily work-in-process and open-order activities to maintain accurate priorities, job status, shipment commitments, and workflow continuity. 
• Coordinate with Manufacturing, Planning, Logistics Operations, Customer Experience, CAD/CAM, and other partners to resolve scheduling, delivery, and production constraints. 
• Ensure accurate use and maintenance of Oracle WIP, Order Management, WMS, Salesforce, the Open Order Tracking System, and related production-control tools. 
• Escalate and resolve complex WIP, interface, job-creation, and order-flow issues, partnering with IT on service requests, testing, and production implementation as needed. 
• Establish and monitor standard work, reports, service levels, and key performance indicators to improve visibility, accountability, and customer delivery performance. 
• Drive process improvements that reduce errors, delays, rework, and manual effort while strengthening data integrity and cross-functional communication. 
• Support the Production Control Director with staffing, training, workload planning, operational reviews, and execution of department priorities.

Basic Qualifications

• High school diploma or equivalent. 
• Experience in production control, manufacturing operations, planning, logistics, or a related field. 
• Demonstrated experience leading people, projects, training, or day-to-day team activities. 
• Working knowledge of production workflows, work-in-process management, scheduling, and order fulfillment. 
• Proficiency with Oracle or a comparable enterprise resource planning system and Microsoft Excel, Outlook, and reporting tools. 
• Strong analytical, problem-solving, and decision-making skills, with close attention to accuracy and follow-through. 
• Clear written and verbal communication skills with the ability to build effective cross-functional partnerships. 
• Ability to organize competing priorities, respond to changing business needs, and maintain accountability in a fast-paced environment.

Preferred Qualifications

• 3 + years of experience in production control or manufacturing operations, including formal supervisory or people-leadership responsibility.
• Advanced knowledge of Oracle WIP, Order Management, and WMS modules, including interface management, troubleshooting, and system testing. 
• Experience developing operational reports, performance measures, standard work, and process-improvement initiatives. 
• Proven ability to coach employees, manage change, and influence partners at multiple levels of the organization.