Underwriter Operations Technicians - Outwards

Are you passionate about delivering operational excellence in a dynamic, multinational insurance environment? Chubb is seeking an Underwriter Operations Technician – Outwards to join our team and play a pivotal role in supporting complex multinational programs. In this position, you will drive the management of a portfolio of Multinational Programs, partnering with brokers, network partners, and internal teams to deliver seamless service and operational excellence. This role combines customer focus, business partnership, and problem-solving skills to support program maintenance, reinsurance, premium booking, tracking activities, and digital initiatives across Global Services. If you thrive on building strong business relationships, have a keen eye for detail, and possess professional language skills in English plus another European language, we invite you to bring your expertise to Chubb and help us deliver world-class service to our clients. This a FTC 12 months role. 

Key responsibilities

• Communicate and build relationships with Underwriters, overseas offices, and other Chubb staff, functioning as a trusted advisor and demonstrating strong interpersonal skills.

• Manage workloads in accordance with Service Level Agreements, showcasing time management and multi-tasking and prioritization skills.

• Work within the framework of Chubb ethical and compliance standards, ensuring adherence to quality and service standards.

• Ensure multinational workbooks are prepared, maintained, and completed in accordance with the Global Services Department standards, demonstrating attention to detail and operational excellence.

• Assist with ongoing digital projects identified throughout the year for improvements to the Global Services Department, contributing to continuous improvement initiatives.

• Perform incidental work that may be required outside the scope of day-to-day work requirements, adapting to changing environments and priorities. 

• Assist in User Acceptance Testing (UAT) for new and updated digital platforms — executing test cases, logging defects, and providing structured feedback to IT and Product team.

• Support data migration activities, including validation checks and reconciliation of records when transitioning between platforms.

• Maintain and improve reporting tools, dashboards and user guides for operational tools and workflows used by the Global Services team.

• Map and document end-to-end workflows to support digitization efforts and knowledge management.

• Contribute to communication strategies around platform changes plus support training sessions for team members on new tools and digital processes.

• • Advanced level in English (C1) is a must.

• • Native/bilingual proficiency in German/Dutch/French/Italian is required.

• • Familiarity with Word, Excel, and Jira.

• • Strong digital and computer literacy skills.

• • Demonstrated openness to AI tools and willingness to integrate them into daily work

• • Experience with IT platforms and quality control is desirable.

• • Strong problem-solving, communication, and interpersonal skills.

• • Ability to work collaboratively and an interest in the insurance market.

• • Skills in active listening, attention to detail, business partnership, data analysis, multi-tasking, operational excellence, time management, and troubleshooting.

What we offer in return: 

• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Pension plan
• Wellhub
• Comprehensive Learning & Development offer

Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.

Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. 

We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.