Innovetive Petcare

Operational support for veterinary practices

Veterinary Client Services Representative

Veterinary ProfessionalsPosted on Nov 13

Full-timeDallas, TX, USA$12 - $18 /hrIn-person

About the Job

Requirements

Previous customer service, receptionist, front desk, hospitality, retail, or administrative experience is preferred.
Veterinary receptionist or veterinary hospital experience is a plus but is not required.
Excellent verbal and written communication skills are required.
Strong organizational skills and attention to detail are required.
The candidate must be able to multitask and prioritize responsibilities in a fast-paced environment.
The candidate must be comfortable using computers, entering information, and learning new software systems.
The candidate must be able to remain calm, compassionate, and professional when interacting with upset or emotional clients.

Responsibilities

Greet clients and their pets warmly, enthusiastically, and professionally in person and over the phone.
Schedule appointments, manage the appointment calendar, and assist with patient check-in and check-out.
Answer incoming phone calls, respond to client inquiries, address concerns, and ensure clients receive timely and helpful communication.
Serve as a communication link between clients, veterinarians, veterinary technicians, and other hospital team members.
Enter and update client and patient information, maintain medical records, and assist with administrative responsibilities.
Prepare invoices, process payments, and assist clients with questions regarding their transactions.
Help clients navigate their pets' healthcare journeys, including stressful or emotional situations, with patience and understanding.
Collaborate with fellow client service representatives and the medical team to create an efficient, positive, and supportive hospital environment.

Desired Qualifications

Previous customer service, receptionist, front desk, hospitality, retail, or administrative experience is preferred.
Veterinary receptionist or veterinary hospital experience is a plus but is not required.

Vickery Place Animal Hospital | Dallas, TX | Full-Time

Love people, love pets, and believe every great veterinary experience starts with a warm welcome? We want to meet you!

Vickery Place Animal Hospital is looking for a friendly, compassionate, and organized Veterinary Client Service Representative (CSR) to join our team in Dallas, Texas!

As the first point of contact for our clients and their beloved pets, you'll play an important role in creating a welcoming, positive, and seamless experience for every visitor. From answering phone calls and scheduling appointments to greeting clients and coordinating communication with our veterinary medical team, you'll help ensure every client feels heard, valued, and supported.

We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, and understands that exceptional veterinary care goes beyond medicine. It's about building relationships, showing empathy, and making a difference in the lives of pets and their families.

Whether you have previous veterinary receptionist experience or a background in customer service, hospitality, healthcare, or retail, we'd love to hear from you!

As a Veterinary Client Service Representative, you'll help keep our hospital running smoothly while delivering exceptional customer service throughout the client and patient experience.

Your responsibilities will include:

Create a Welcoming First Impression: Greet clients and their pets with warmth, enthusiasm, and professionalism, both in person and over the phone.
Coordinate Appointments: Schedule appointments, manage the appointment calendar, and assist with patient check-in and check-out.
Deliver Exceptional Customer Service: Answer incoming phone calls, respond to client inquiries, address concerns, and ensure clients receive timely and helpful communication.
Support the Veterinary Medical Team: Serve as a communication link between clients, veterinarians, veterinary technicians, and other hospital team members.
Maintain Accurate Records: Enter and update client and patient information, maintain medical records, and assist with administrative responsibilities.
Process Payments: Prepare invoices, process payments, and assist clients with questions regarding their transactions.
Show Compassion and Empathy: Help clients navigate their pet's healthcare journey, including stressful or emotional situations, with patience and understanding.
Work as One Team: Collaborate with fellow client service representatives and the medical team to create an efficient, positive, and supportive hospital environment.

We believe great people come from different backgrounds, and we're excited to meet candidates who bring a passion for customer service and a genuine love for animals!

Qualifications and Skills:

Previous customer service, receptionist, front desk, hospitality, retail, or administrative experience preferred.
Veterinary receptionist or veterinary hospital experience is a plus, but not required.
Excellent verbal and written communication skills
Friendly, approachable, and professional demeanor.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Comfortable using computers, entering information, and learning new software systems.
Ability to remain calm, compassionate, and professional when interacting with upset or emotional clients.
Dependable, flexible, and team-oriented attitude.
A genuine passion for helping people and caring for animals.

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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