Order Coverage Analyst

Who We Are:

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Helly Hansen Order Coverage Analyst

***Remote Position, but must be local to Sumner, WA***

Role Overview

The Order Coverage Analyst bridges customer demand, sales orders, inventory availability, fulfillment capacity, and customer commitments. The role provides end-to-end order fulfillment visibility and proactively identifies risks that could affect service performance, delivery timing, or revenue. Reporting to the Business Analyst, this role will support the Business Analyst’s coordination across Customer Operations, Sales and the various Planning teams to resolve exceptions and support reliable order fulfillment.

Key Responsibilities

Coverage & Allocation Analysis:

• Analyze the order pipeline against available inventory, inbound supply, allocation priorities, and delivery schedules
• Identify shortages, late supply, tight coverage, over-allocation, discontinued items, and other risks at customer, product, style, size, and quantity levels
• Monitor pre-season and in-season order fulfillment risks
• Support monthly, quarterly and seasonal revenue objectives by updating the NA forecast and highlighting units and revenue at risk
• Work with your Manager to recommend corrective actions such as reprioritization, reallocation, split shipments, substitutions, or revised fulfillment plans

Compliance, Service Risk & Exception Management:

• Validate order details, including customer requested delivery dates and other relevant business rules following Planning calendars and guidelines
• Provide accurate visibility of open orders, backlog, cancelled units, released units, etc.
• Escalate to the Business Analyst unresolved service risks and customer impacts
• Implement and execute corrective actions
• Support the Business Analyst’s communications with Sales, Inventory Allocation, Planning and other teams to communicate and resolve fulfillment and revenue risks

Reporting & Documentation:

• Generate order coverage reports; track and analyze order backlog, fill rate, service level, delivery risk, fulfillment performance, and exception trends
• Use data to identify recurring issues and recommend process improvements
• Support system enhancements, testing, process standardization, and adoption of new tools or capabilities

Ad hoc support

• Provide light coordination support for new customer onboarding
• Create and maintain standard onboarding templates, collect required customer and operational information, track outstanding inputs, and coordinate with internal teams to complete onboarding documentations
• Support timely account setup and order readiness
• Support order book analysis for compliance matter and the execution of related initiatives

Qualifications

• Bachelor's degree in Business, Operations, Finance, or a related field
• 2 years of experience in order management, customer operations, planning, inventory management, or a related analytical role
• Experience using ERP or order management systems; M3 or SAP experience preferred
• Advanced Microsoft Excel skills; experience with Power BI is preferred
• Strong analytical and critical-thinking skills with close attention to detail
• Clear written and verbal communication skills
• Customer-focused mindset and commitment to data accuracy, service performance, and continuous improvement

Leadership Competencies Expected for this Role:

Emerging Leader

Global Agility – Open to diverse views, adapts to new ways of working

Purposeful Integrity – Demonstrates ethical behavior, follows through on commitments

Strategic Foresight – Understands team goals, asks strategic questions

Customer Centric Innovation – Suggests improvements from customer feedback, tries new methods

Urgency for Impact – Act quickly and take ownership of outcomes

Bold Accountability – Own your work and deliver consistently strong results

Empowered Collaboration – Share ideas, listens well, collaborates with peers

#LI-BE1

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.