Your role:

As a Data Center IT Manager at Global Relay, you will be responsible for managing all physical aspects of our IT infrastructure, including servers, storage, networking appliances, and related IT equipment within our Data Centers. Your primary objective will be to ensure the highest level of availability for Global Relay’s products and services while minimizing interruptions or downtime.

In addition to this, you will work closely with our Operations and Development teams, offering support for both minor and major projects, as well as frequent software releases. You will also take on the role of providing daily leadership, management, mentorship, and development opportunities for our Data Center staff. Furthermore, you will be responsible for establishing and maintaining strong professional relationships with our partners, such as vendors, suppliers, and technical partners.

Your job:

• Provide day-to-day operational oversight of data center activities including supervising technicians across all shifts in a 24x7 environment
• Ensure all Global Relay production schedules and commitments are met
• Contribute to the planning, scheduling, and implementation of hardware such as new servers, storage, and network appliances
• Work closely with all IT Operations teams
• Ensure the provisioning of hardware is completed on schedule and to the highest standards
• Maintain 100% uptime objective of Global Relay services
• Maintain a high standard of data center cleanliness and organization through exceptional operational discipline
• Track, manage, and document Data Center assets cradle-to-grave
• Work closely with the Data Center Facilities Manager to coordinate and maintain a world-class Data Center
• Ensure adherence to processes and quality control standards for all work performed by the team
• Coordinate with vendors and contractors to ensure data center needs are met in a timely and cost-effective manner
• Participate and recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Global Relay’s disaster recovery and business continuity plans

About you:

• 5+ years of experience working in a large-scale Data Center.
• 3+ years of experience in a Lead technical role within a Data Center environment.
• Expert knowledge in cabling, racking, and configuring servers, storage, and network equipment.
• Experience with the provisioning of enterprise level appliances such as servers, storage, network switches and routers.
• Demonstrated experience supporting a global 24x7 internet-based service or product.
• Thorough working knowledge of firewall and network architectures.
• Demonstrated experience in networking troubleshooting and administration.
• Strong communication, organizational, and problem-solving skills.
• Strong documentation skills.
• Excellent customer presentation skills.
• Strong ability to develop and maintain positive working relationships.
• Demonstrated ability to Lead, manage, develop, train, and mentor a cohesive and high performing team.
• Demonstrated ability to work well under pressure and respond to changing conditions.
• Meticulous attention to detail.
• Demonstrated ability to be highly confidential and discrete.
• Experience working in an environment with formally structured change management process would be considered an asset

Working conditions:

Must be available after hours and / or weekends for emergency related work, service impacting incident resolution, or maintenance that is required during maintenance windows (outside of regular business hours). This position is required to be physically present on site.

Physical requirements:

Must be able to work with heavy equipment.