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Radisson Hotel Group

International hotel group

Reception Supervisor

Full-Time
€28.7k/yr
Mid
Lomo Quiebre, Spain
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Demonstrated experience in a reception department, with excellent problem-solving abilities.
  • Strong team-management skills, with a practical, lead-by-example working style.
  • Commitment to exceptional customer service.
  • Ability to find creative solutions and provide advice and recommendations.
  • Personal integrity and the ability to work in an environment requiring excellence, time, and energy.
  • Experience using computer systems across diverse platforms and tools.
  • Strong communication skills in Spanish and English.
Responsibilities
  • Supervise the correct operation of the reception department during the shift.
  • Coordinate and support the reception team by distributing tasks and resolving incidents.
  • Ensure an excellent customer experience from check-in through check-out.
  • Manage and resolve complaints and incidents, providing effective solutions.
  • Supervise the correct application of hotel procedures and quality standards.
  • Perform check-in, check-out, and customer-service duties when operationally required.
  • Control occupancy and room assignments, and coordinate with housekeeping, maintenance, and restaurant departments.
  • Supervise billing, payments, cash reconciliation, and shift closing.
  • Train and support newly hired staff.
  • Prepare incident reports and communicate relevant information to the Reception Manager.

About the company

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Radisson Hotel Group

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Radisson Hotel Group is an international hospitality company operating and franchising multiple hotel brands. The group supports hotel ownership, management, reservations, loyalty, sales, revenue, brand standards, and guest experience. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a network of managed and franchised properties connected through brands, commercial systems, technology, and regional support. Teams work across hotel operations, guest service, development, revenue, sales, marketing, technology, and finance. Teams support coordinated daily delivery.

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