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H&M

Global fast-fashion retailer of affordable clothing

Department Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeSuwon-si, Gyeonggi-do, South KoreaNo salary listedIn-person

About the Job

Responsibilities

  • Take ownership of and follow up on the overall omni-channel customer experience for the assigned concept in collaboration with the team.
  • Arrange and manage merchandise according to visual and commercial guidelines to inspire customers and contribute to the in-store customer experience.
  • Model consistent behavior for the team and maintain an overview, especially during peak hours, so the team prioritizes customer service.
  • Provide ongoing feedback and follow up with the team, motivating them to inform customers about the loyalty program, in-store sustainability activities, and promotional offers.
  • Develop the store team planner with the Store Management Team according to workload and the commercial plan, and adjust it flexibly to business conditions.
  • Ensure campaigns and activities are implemented on time and meet H&M brand standards.
  • Analyze the strengths and opportunities of the assigned concept in merchandise stock, commerciality, sales, and budget, and create plans to optimize results.
  • Provide the Area Team with input on stock based on sales analysis to maintain appropriate stock levels for the store and concept.
  • Install and manage price signage according to guidelines to ensure a consistent store-wide pricing strategy.
  • Express personal style fashionably, inspire others, identify current trends, and incorporate them into the window, A-area, and overall concept, using knowledge of style, key items, color and print stories, silhouettes, fabrics, and textures.
  • Analyze sales plans and efficiency, follow up, and plan hours and schedules as accurately as possible to manage the concept efficiently.
  • Use team planning and scheduling to assign team members to the right functions at the right time so customers are welcomed and served across service areas.
  • Oversee and coach the SA team’s daily retail operations and provide feedback to ensure store routines and processes comply with security regulations.
  • Ensure the team maintains best practices for in-store omni services and technology, including the in-store care app and scanners.
  • Maintain high standards on the sales floor with the team and update important information and health and safety matters in back-of-house areas for employees.
  • Manage team recruitment, onboarding, capability building, and development while complying with relevant procedures, routines, and legal requirements.
  • Place suitable talent in appropriate positions to support effective team operations.
  • Plan and conduct regular communications, including briefings and weekly meetings, to inform, motivate, and inspire the team.
  • Actively coach team members in the capabilities they need to succeed.
  • Work actively with Visual Merchandising to maintain and ensure the concept’s commerciality and improve its overall results.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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