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Northwestern Medicine

Academic medical center research, teaching, care

Client Office Phlebotomist

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours
Part-timeFenton, MO, USA$19.45 - $25.29 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution, or at least one year of phlebotomy experience in a healthcare setting, is required.
  • Must be able to work Monday and Thursday from 9 a.m. to 6 p.m., Tuesday from 9 a.m. to 5 p.m., and Friday from 9 a.m. to 4 p.m.

Responsibilities

  • Perform phlebotomy and other laboratory specimen collections according to age-related standards.
  • Provide appropriate post-phlebotomy patient care.
  • Identify when patients need medical assistance and call a code when appropriate.
  • Review and record refrigerator temperatures and quality control/quality assurance records; record concerns in the Corrective Action Log and report them to maintenance for repair, and report findings to a supervisor or manager.
  • Use manual requisitions and label specimens appropriately.
  • Label and process specimens according to established protocols and policies.
  • Procure blood specimens from infant, adult, geriatric, and wheelchair-bound patients, and demonstrate competency in age-related responsibilities.
  • Understand the operation and maintenance of equipment pertinent to the job.
  • Follow up on outstanding orders on the manifest log, communicate timed, completed, or uncompleted draws, charges, and results to client office staff, and perform other duties as assigned.
  • Request and obtain written physician orders containing all information required for requested laboratory services, and accurately order laboratory tests in computer systems.
  • Prioritize tasks and multitask.
  • Collect phlebotomy specimens within cost targets and maintain a recollection or cancellation rate below 2 percent.
  • Follow The Joint Commission National Patient Safety Goals regarding two patient identifiers and handwashing.
  • Provide accurate information and timely updates to patients and customers; address questions and concerns promptly or identify the appropriate person or recourse.
  • Use organizational and unit or department resources efficiently, manage the work schedule efficiently, and complete tasks and assignments on time.
  • Participate in efforts to reduce costs, streamline work processes, and improve and grow services.
  • Communicate and notify the laboratory and/or physician about specimen procurement problems to ensure optimal care.
  • Follow up on test results with appropriate individuals professionally and courteously.
  • Stay updated by reading emails and demonstrate compliance in MediaLab.
  • Maintain a safe work environment, be accountable for safe work practices, and perform daily work in a manner that supports patient safety.
  • Follow recommendations and requirements of the Laboratory and Hospital Safety Committee.
  • Perform patient care in a manner that optimizes patient safety and reduces the likelihood of medical or healthcare errors.
  • Comply with organizational policies regarding ethical business practices.
  • Perform clerical duties related to handling and processing laboratory specimens, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
  • Initiate responsibilities without prompting and complete tasks independently without immediate supervision.
  • Demonstrate the team concept consistently, interact professionally with team members, and assist coworkers in completing assigned tasks.
  • Travel to additional sites when needed.

Desired Qualifications

  • Experience performing phlebotomy on a broad range of patient types.
  • Experience processing and transferring laboratory specimens and handling a centrifuge.
  • Familiarity with medical electronic medical record (EMR) systems.
  • Knowledge of medical terminology.
  • Bilingual skills.

About the Company

Northwestern Medicine

Academic medical center research, teaching, care

Northwestern Medicine brings together Northwestern Memorial HealthCare and the Northwestern University Feinberg School of Medicine to advance health care through research, teaching, and patient care. It runs an academic medical system with more than 33,000 staff, faculty, students, and researchers across 200 locations, including five hospitals that are ranked among America’s Best by U.S. News & World Report (2025–2026). The organization offers medical care by clinicians and scientists who also teach and study new treatments, meaning patients may benefit from up-to-date therapies developed through ongoing research. Its approach combines hospital services, medical education, and scientific discovery in one ecosystem, which sets it apart from ordinary clinics. The goal is to improve medicine so that patients receive higher-quality care and safer, better outcomes.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Chicago, IL
Founded
2009

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