DCK Group

Global fashion jewellery wholesaler and retailer

Area Manager - Retail

Retail Store ManagementPosted on Nov 11

Full-timeNo salary listed

About the Job

Requirements

Must have access to a personal vehicle and a full driving licence.
Must be able to travel around numerous stores within the assigned area.

Responsibilities

Drive sales through consistently high visual merchandising and operational standards.
Develop and maintain a capable team by providing induction, coaching, and support to help Team Leaders succeed.
Provide first-line support to the Operations Team to deliver process efficiencies and business improvement opportunities.
Directly line manage a group of Team Leaders, coaching them to achieve process efficiency and high-quality standards in the field.
Monitor in-store standards and share best practices among Team Leaders to improve area performance.
Manage escalated host concerns about quality and standards, resolving them within agreed parameters.
Identify Team Leader performance improvement opportunities, provide coaching, and escalate matters as required.
Own induction for new Team Leaders, ensuring they are welcomed and supported through probation; provide meaningful feedback and improvement targets where required.
Maintain an effective buddy system so new Team Leader starters or periods of Team Leader absence do not adversely affect zone performance or host feedback.
Recognize and celebrate strong performance.
Work with other Area Managers and Central Support Teams to identify learning and development gaps and escalate them where necessary.
Suggest and participate in improvement and efficiency initiatives or projects.
Support the BOMS with field communications, launches, and initiatives, and obtain meaningful feedback.
Work with the Operations Team to implement new ways of working, identify process and quality improvements, and shape action plans.
Work under the direction of the Operations Manager to shape and deliver communication and training.

Area Manager

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!

We are currently recruiting for a Area Manager on a permanent, full time basis to cover the following locations -

Doncaster, Pudsey, Leeds City Centre, Ellesmere Port, Handforth Dean, Manchester Trafford Centre, Manchester, Liverpool, Warrington, Sheffield Meadowhall, Preston, Bangor NW

This is a Monday - Friday role working 7 hours per day. You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.

Responsibilities;

To drive sales through consistently high visual merchandising & operational standards
To develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.
To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities.
To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field

Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance.
Manages escalated host concerns around quality & standards, resolving these within agreed parameters.
Proactively identifies TL performance improvement opportunities - providing coaching & escalating as required.
Holds responsibility for induction - ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period. Provides meaningful feedback & targets for improvement where required.
Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.
Recognises & celebrates great performance.
Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary.
Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project.
Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.
Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.
Works under the direction of the Operations Manager to shape & deliver communication & training.

About the Company

DCK Group

Global fashion jewellery wholesaler and retailer

DCK Group sources and sells fashion jewellery and accessories, plus its own clothing lines, to retailers and consumers through its online platform and global distribution network. It operates distribution centers around the world and works with more than 30 retailers, serving both B2B and B2C channels. With annual sourcing of over 24 million pieces, it focuses on scale, a diversified product mix, and a logistics footprint that supports rapid fulfillment. Its goal is to grow by expanding its client base, product lines, and international footprint while maintaining an honest, collaborative culture.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Basildon, United Kingdom
Founded: 2005

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