NTT Data

Global IT services and consulting provider.

Helpdesk Associate - ITIL

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

At least 6 months of experience in a technical support role.
Basic knowledge of Microsoft troubleshooting.
Basic computer knowledge.
Basic training or knowledge in networking.
Basic technical skills to troubleshoot computer-related issues.

Responsibilities

Provide Level 1 technical guidance by telephone and email to identify, prioritize, and resolve reported problems.
Recognize, research, isolate, and resolve reported problems, and follow up on their resolution.
Act as a liaison between customers and internal departments to ensure online system problems are resolved accurately and promptly.
Work rotational shifts.

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role
-basic MS troubleshooting.
-Basic computer knowledge.
-Basic TS on networking.
-Basic technical skills for troubleshooting on issues related to computers.

About the Company

NTT Data

Global IT services and consulting provider.

NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 1988

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