A

All Accor

Global hotel management, franchising, loyalty program

Guest Reception Host

Dining, Bar & Counter ServiceUpdated on Nov 11
Full-timeCernay-la-Ville, FranceNo salary listedIn-person

About the Job

Requirements

  • Knowledge of the restaurant sector, including its context, challenges, and stakeholders.
  • Knowledge of Paris Society's customer-service standards.
  • Knowledge of the establishment's clientele.
  • Proficiency with the establishment's computer and telephone tools, including Excel, Dropbox, and Skello.
  • Foundational English proficiency and proficiency in one other foreign language.
  • Knowledge of the group's establishments and their specific features to guide customers appropriately.
  • Organizational ability.
  • Ability to communicate clearly in writing and verbally.
  • Ability to work under stress.
  • Creativity.
  • Active listening skills.

Responsibilities

  • Represent the establishment's image and provide the first point of contact for customers, handling in-person and telephone reception and restaurant reservations.
  • Promote the values of Paris Society and the restaurant, maintaining a positive image internally and externally.
  • Organize the reception desk and manage the cloakroom.
  • Direct customers to their assigned tables and accompany them throughout their visit, attending to their well-being.
  • Establish personalized contact with customers and advise them on the establishment's menu and products.
  • Manage guest amenities offered to customers, such as fans and hats in summer and blankets in winter.
  • Maintain and arrange printing of menus.
  • Manage guest flow during service, communicate the pace of service to managers and head waiters, and escort customers to their tables.
  • Manage customers' card imprints and ensure customers are billed in the event of a no-show.
  • Ensure the establishment's cloakroom operates properly.
  • Prepare reservation schedules based on customer requests and the head hostess's instructions.
  • Answer the establishment's telephone calls.
  • Process the establishment's emails under the head hostess's supervision.
  • Participate in team briefings and communicate service details to dining-room managers, including covers, VIP customers, and customer profiles.
  • Work closely with the establishment's head hostess and in coordination with the operations director and teams.
  • Maintain contact with head waiters during service to keep the seating plan current and communicate table-specific information to the kitchen teams.
  • Stay informed about the establishment's event calendar.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs