Saviynt

Cloud identity security and access governance

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedHybrid

About the Job

Requirements

At least 3 years of experience implementing various Identity Governance and Administration (IGA) solutions.
Strong domain knowledge in Identity and Access Management (IAM).
Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM Security Identity Manager (ISIM).
Knowledge and experience invoking REST and SOAP web services using tools such as Postman.
Extensive experience in database operations and SQL.
Strong hands-on experience with scripting languages such as Shell, JavaScript, Python, or Groovy.
Basic knowledge of operating systems such as Linux, Unix, and Windows.
Prior experience integrating with a single sign-on (SSO) provider.
Experience working with global customers and a strong customer focus.
Excellent written and verbal communication skills.

Responsibilities

Communicate with end users and businesses to explain issues and implementation and break-fix solutions.
Drive customer satisfaction through timely, high-quality communication.
Troubleshoot customer-reported incidents and system alerts.
Identify, debug, and troubleshoot break-fix issues through resolution.
Provide technical analysis of incidents, resolutions, and root causes.
Respond to and resolve issues within agreed service levels.
Publish knowledge articles for incidents and service requests, and prepare technical documentation for standard operating procedures.
Work closely with internal Saviynt Labs teams on support activities related to IAM and CPAM service offerings.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

Customer Communication
Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
Drive Customer Satisfaction through timely & quality communication.
Troubleshooting Skills
Troubleshooting of customer reported incidents and system alerts.
Identify, debug and troubleshoot break fix issues and take it to a resolution.
Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
Respond and resolve issues within agreed service levels.
Collaboration & Knowledge Sharing
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
Domain
Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

Minimum 3 years’ experience in implementing various IGA solutions
Strong Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
Database: Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix &amp; windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Keywords: Cloud, Java, Scripting, Linux, SQL

About the Company

Saviynt

Cloud identity security and access governance

Saviynt provides a cloud-based identity security and access governance platform that helps organizations manage digital identities for employees, vendors, and machines. It offers identity governance and administration, third-party access governance, and cloud privileged access management, using automated workflows and identity analytics to reduce risks and maintain audit readiness. The product helps enterprises implement governance from the start, minimize separation-of-duty risks across apps, and stay compliant while lowering costs through a subscription model and scalable deployment across diverse industries.

Company size: 1,001-5,000
Company stage: Series B
Total funding: $1.1B
Headquarters: El Segundo, CA
Founded: 2010

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